Eඅ ඓൺൻൾඍ F ඇൾ

Media, PA ***** 570-***-**** adu04r@r.postjobfree.com

Motivated professional well-versed in building productive relationships, resolving complex issues and winning consumer loyalty. Over ten-years background maintaining client satisfaction and contributing to company success, leadership, productivity, efficiency, and service quality across various environments. Office streamlining

Vendor interaction

Complaint resolution

Inbound and Outbound Calling

Money handling abilities

Staff Management

Database administration

Written Communication

Customer service

Microsoft Office

Cultural awareness

Flexible & Adaptable

Responsible

Predictive and Preventive Maintenance

Routing plans

Safety standards

Concierge, 10/2019 to Current

Sunrise Senior Living – Media, PA

Greet guests and provide outstanding customer service to families and residents. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Exceeded goals through effective task prioritization and great work ethic. Actively listened to handled concerns quickly and escalated major issues to supervisor. Answering multi-line phone and direct calls to appropriate departments. Listen and respond to customers questions, resolve complaints, and provide information about the organization and services, Including arranging of appointments with families, accepting payments, and following through with necessary paperwork.

Patient Account Representative, 08/2015 to 12/2016 Lenape Valley Foundation – Doylestown, Pennsylvania Utilized computer programs to create invoices, letters and other documents. Responded to patient, family and external payer inquiries. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Reconciled statements with patient records.

Worked with outside entities to resolve issues with billing, claims and payments. Maintained office inventory and organized supplies for efficiency and expected needs. Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Listened to customers and negotiated solutions that met creditor and debtor needs. Worked with customer to create debt repayment plan based on current financial condition. Admission Representative and Call Specialist, 01/2015 to 01/2016 Brooke Glen Behavioral Hospital – Fort Washington, PA Accurately inputted patient and insurance information into company's computer system. Verified insurance.

Prepared patient care reports, medical necessity forms, and incident reports to document shift details and enter in database.

Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Communicated with staff, initiated treatment and monitored potential behavioral risks. Provided crisis intervention services to patients by gathering information, scheduling assessments, collecting data from inquiry calls, assessments and into a health management system. Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.

Directed incoming calls to internal personnel and departments, routing to best-qualified department. Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Office Manager/CDL Bus Driver, 01/2006 to 03/2013

Kraft Bus Company – Kennett Square, PA

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel in transportation. Including communications with radio dispatcher.

Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.

Coordinated special projects and managed schedules. Facilitated discussions with school district and parents of students on various issues such as behavioral issues and cost effective, efficient travel routes. Responsible for maintenance of vehicles and communication of needed repairs. Coached new hires on company processes while coaching employees to achieve maximum production. Office Manager/Operations Manager, 01/1998 to 09/2006 Premier Orthopedics And Sports Medicine – Media, Pennsylvania Responsible for operations of three clinics.

Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.

Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.

Addressed and remedied all patient or team member issues. Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.

Developed close working relationships with front office and back office staff. Built relationships with physicians to create steady referral pipeline. Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.

Applied customer feedback to develop process improvements and support long-term business needs. Associate of Arts: Business, And Certified Unit Clerk Delaware County Community College - Media, PA

Bachelor of Arts: Communications

Temple University - Philadelphia, PA

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