THEODORA WILLIAMS

*** *. ********** **., *** ***

CHAMPAIGN, IL 61821

708-***-****

adtztt@r.postjobfree.com

PROFESSIONAL SUMMARY:

IN MY MANY YEARS AS A CUSTOMER SERVICE AND SALES REP., IT HAS PREPARED ME TO ANSWER INBOUND CALLS AND GREET CUSTOMERS' WHILE PROVIDING DETAILED EFFICENCY AND POLITENESS WITH EVERY TELEPHONE, IN PERSON AND EMAIL CONTACT.

I'M ABLE TO MULTITASK AND PROIRITIZE MY WORKFLOW IN A FAST-PACED ENVIRONMENT. I AM ALSO ABLE TO MOTIVATE CUSTOMERS' WHILE STAYING DETAIL ORIENTED. I MAINTAINED ALL OF THE OFFICE SERVICES BY ORGANIZING OFFICE OPERATIONS AND PROCEDURES.

EMPLOYMENT HISTORY:

ELECTRONIC SECURITY CALL CENTER AGENT

SECURITAS ELECTRONIC SECURITY - CHAMPAIGN, IL

JULY 2022 TO CURRENT

ALERT BUSUNESSES OF FIRE, ENVIRONMENT AND POLICE ALARMS.

MONITORED BUSINESS ACROSS THE UNITED STATES.

CALL POLICE AND FIRE WHENEVER NEEDED.

HOME HEALTH AIDE

CAREGIVES HEALTH CARE SERVICES

JULY 2020 TO NOVEMBER 2021

MONITORED CLIENTS BY OBSERVING PHYSICAL AND MENTAL CONDITION, INTAKE AND OUT PUT.

SUPPORTED CLIENTS BY PROVIDING GENERAL HOUSEKEEPING AND LAUNDY SERVICE.

ASSISTED CLIENTS WITH PERSONAL CARE SERVICES.

MAINTAINED A SAFE AND SECURE ENVIRONMENT BY FOLLOWING COMPANY GUIDELINES.

(REASON FOR LEAVING: MOVED OUT OF AREA OF EMPLOYER.)

HOSPITALITY AIDE

MANOR CARE HEALTH SERVICES

APRIL 2019 TO JULY 2020

TOOK CARE OF PATIENT'S AT A LONG-TERM CARE FACILITY.

CLEANED THE FACILITY AND EQUIPMENT.

PROVIDED PERSONAL GROOMING AND HYGIENE ASSISTANCE TO RESIDENCES.

PASSED OUT AND COLLECTED FOOD TRAYS FOR MEALS.

(REASON FOR LEAVING: EXCEPTED A POSITION THAT HAD A LESSER OPPORTUNITY OF ME CONTRACTING COVID 19.)

RESERVATIONIST/CUSTOMER SERVICE REP.

MV TRANSPORTATION/PACE ADA PARATRANSIT SERVICES

AUGUST 2017 TO APRIL 2019

ENSURED ALL RESERVATIONS WERE RECORDED FOLLOWING ESTABLISHED PROCEDURES WITH FULL AND CLEAR INFORMATION.

LIAISED WITH ALL DEPARTMENTS TO ENSURE THE BEST SERVICE WAS PROVIDED TO OUR CUSTOMERS.

UNDERTOOK GENERAL ADMISTRATIVE DUTIES.

OBSERVED THE COMPANY'S RULES AND PROCEDURES BY CARRING OUT ALL REASONABLE DUTIES.

(REASON FOR LEAVING: THE SOUTHSIDE OF CHICAGO AND THE SURROUNDING SUBURBS MERGED WITH THE CHICAGO TRANSIT CALL CENTER.)

OFFICE MANAGER/TRUSTED AGENT

STATEWIDE SECURITY & SAFETY, INC

SEPTEMBER 2015 TO JUNE 2017

SCHEDULED AND ASSIGNED EMPLOYEES, FOLLOWED UP ON WORK RESULTS AS WELL AS TRAINED NEW EMPLOYEES.

ENROLLED CUSTOMERS INTO TSA PRE-CHECK PROGRAM PER FBI, TSA, AND HLS PROTOCOL.

ENROLLED CUSOMERS INTO TWIC PROGRAM PER FBI, TSA, AND HLS PROTOCOL.

ENROLLED CUSTOMERS INTO HME PROGRAM PER FBI, TSA, AND HLS PROTOCOL.

(REASON FOR LEAVING: SEEKING A POSITION THAT CAN OFFER MORE HOURS AND A STABLE WORK ENVIRONMENT.)

BENEFITS SPECILST FOR BLUE CROSS & BLUE SHIELD

BPS STAFFING AGENCY

AUGUST 2013 TO JANUARY 2015

ASSISTED INDIVIDUALS, POLICY HOLDERS WITH BENEFIT ISSUES AND CONCERNS.

UPDATED POLICYHOLDERS WITH ACCOUNT INFORMATION.

ANSWERED QUESTIONS ABOUT INDIVIUAL INSURANCE POLICIES.

MANAGED A WIDE VARIETY OF CUSTOMER SERVICE AND ADMINISTRATIVE TASKS TO RESOLVE CUSTOMER ISSUES QUICKLY AND EFFICIENTLY.

PROVIDED CUSTOMER SERVICE DURING ON AN AVERAGE OF 80 CALLS PER DAY WITH EXCELLENT PROBLEM SOLVING SKILLS.

(REASON FOR LEAVING: EMPLOYMENT OPPORTUNITY ENDED.)

CUSTOMER SERVICE SPECIALIST II

COMCAST CORPORATION

MAY 2009 TO JUNE 2013

PROVIDED ACCURATE ACCOUNT INFORMATION TO CUSTOMERS.

SCHEDULED TECH APPOINTMENTS WHEN WAS NOT ABLE TO TROUBLE SHOOT ISSUES WITH CUSTOMERS OVER THE TELEPHONE.

MET AND EXCEEDED THE COMPANY'S METRICS WITHIN THE FIRST SIX MONTHS OF WORK EXPERIENCE.

IMPROVED CUSTOMER RATINGS BY 725%.

RANKED THIRD IN SALES AND CUSTOMER SERVICE IN THE MID-WEST REGION IN THE FIRST SIX MONTHS OF EMPLOYMENT.

(REASON FOR LEAVING: TOOK EXTENED MEDICAL LEAVE AND UPON RETURN THERE WERE NO OPPORTUNITIES AVAILABLE.)

EDUCATION HISTORY:

CPR CERTIFICATION - 2018

ASSOCIATE OF SCIENCE IN HEALTHCARE MANAGEMENT - 2012

CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT - 2011

CERTIFIED MICROSOFT OFFICE - 2011

GED - 2009

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