Erik C. Wilson

*** *** **** ******, ** ***** 714-***-****

adtwgw@r.postjobfree.com

Qualifications

Support Account Managers by handling multiple projects while providing current status on each. Competent communication skills and professionalism working with both clients and Account Managers. Organized, strong work ethic, and ability to adapt quickly to new challenges. Familiar with SalesForce.com and the G-Suite.

Experience

Trainer/Customer Care Specialist SEB Professional Tustin, CA 2021 – Present

Aid customers with troubleshooting issues with their coffee machines or generate Cases to call Technician for repair through out the United States and Canada.

Contact Service Providers to get current status of service calls to keep system updated.

Provide training to new team members on the processes, policies, and procedures.

Provide training to existing team member on certain policy updates.

Assist Management with updating the Standard Operating Procedures.

Food Server Claim Jumper Costa Mesa, CA 2018 - 2020

Managed multiple tables, averaging 30 to 40 guests in a shift, while demonstrating excellent communication skills.

Supported my team by assisting with tasks as needed.

Used Restaurant365 as my scheduling app.

Supervisor/Certified Trainer/Server Rainforest Café Anaheim, CA 2009 – 2018

Quickly assessed guest needs and took accurate, actionable notes to provide the best possible experience.

Managed multiple tables at once, averaging 120 guests in a shift.

Trained new employees on company policies and procedures.

Worked with a team of 76 employees during a shift and supported managers with guest relations.

Achievements: 100% on Secret Shopper report.

Certified Trainer/Counter Server/Food Server California Pizza Kitchen Laguna Hills, CA 2009 - 2017

Conducted training classes for 3 to 8 new employees quarterly, covering restaurant policies and procedures.

Assisted managers in conducting reviews of new employees and helped develop action plans for training while upholding company service standards.

Maintained and continuously updated knowledge of over 30 signature cocktails, while aiding team of 12 to provide excellent customer service.

Sales Support/Account Coordinator Stratacom Irvine, CA 2007 – 2009

Supported Account Managers and clients with tracking project activities within project timelines.

Gathered all project information: quotes, schedules, vendor orders, timelines, while maintaining communication with team and clients to provide updates and assess needs.

Food Server Coco’s Tustin, CA 2008 - 2014

Supported my team in multiple roles.

Managed multiple tables at one time, averaging 40 to 50 guests in a shift.

Print Project Coordinator Scantron Irvine, CA 1999 – 2007

Supported Account Manager by maintaining documents, processing orders, and tracking project activities within project timelines.

Scheduled project meetings for large/multiple projects.

Assigned special projects like ballots for the Emmy Awards.

Department Coordinator, Warehouse Allergan Irvine, CA 1997 – 1999

Accurately tracked and received inventory items pertaining to Skin Care Operations using AS400 system. Accurately received all non-inventory items using SAP for R&D.

Maintained records in accordance with CGMP guidelines.

Oversaw the transition of over 1.5 million components from Harmony Labs in North Carolina.

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Trainer/Assistant Manager/Food Server Coco’s Anaheim Hills, CA 1997- 2008

Trained over 90% of the employees on service techniques and the policies of the menu and restaurant.

Led team as a shift supervisor, changing cash drawers, and handling money for deposit, and aided in ordering supplies for the restaurant.

Aided in transition of new POS system installation and training.

Achievements: Multiple 100% secret shopper reports.

QA Lead Tech/Safety Coordinator/Press Operator Harland Yorba Linda, CA 1992 – 1997

Ensured high quality of products, according to bank specifications.

Organized and presented error reports and statistics to upper management.

Conducted monthly safety meetings, performed safety inspections, wrote safety procedures and guidelines, organized materials and safety incentive.

Operated a Heath Turret Check press producing large volumes of high quality products.

Achievements: Employee of the month for September 1993.

Avionics Technician U.S. Marines Camp Pendleton, CA 1987 – 1991

Tested, troubleshooted, inspected and supervised the repairs of Electronic Countermeasure (ECM), "ANVIS" Night Vision Goggles (NVG), and PRC-90 Survival Radios.

Performed Corrosion Control on Components and Facilities as needed.

Took part in weekly training and organized technical publications for the work center.

Achievements:

Nominated Marine of the Month twice

Honorably discharged at the rank of Corporal (E-4)

Good Conduct Medal

Oversees Deployment Ribbon

National Defense Ribbon

Secret Security Clearance through ENTAC

Education

Military Technical Schools Memphis, TN 1988

Avionics studies on Electronic Countermeasures, Corrosion Control, Technical Publications

Foothill High School Tustin, CA 1987

College Prep

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