SHAWN WINGO

OBJECTIVE:

Seeking to leverage my business analysis familiarity & focus to achieve goals to obtain a Business Analyst position with an established company.

I am a results-driven business analyst with strong resolution capability with 16+ years of leadership and management- based experience that frequently receives praise for demonstrating a proven track record of increasing revenues annually through building and maintaining clear effective documentation & communicative relationships with stakeholders & successful teams of co-workers. P 336-***-**** E

shawnwingo1014@o

utlook.com in

Linkedin.com/in/shawn-

wingo-151003127

Experience

Hughes BMHS:

Qualified Professional/Support Supervisor North Carolina 2013- Present

EDUCATION

Winston Salem State University, Winston

Salem, NC

• Organize business analysis huddles to share best practices and business rules across the utilization of 21 projects.

• Utilize Microsoft Office, Google G-Suite, Microsoft teams and Therapservices.net to schedule and track significant date changes, project developments and instructions.

• Define, Present & Facilitates requirements for enhancing client dashboards.

• Model current process flows, analyze processes and capture business rules for key decisions idea to solution implementation.

• Assist & support teams with understanding project metrics, creating documentation and gathering requirements.

• Facilitate quarterly and annual staff development performance goal reviews, coaching and trainings.

• Facilitated, organized, coordinated and trained staff on staff development skills and new processes to increase adoption on company-wide updates, guidelines & policies.

• Demonstrates ability to show empathy, patience & active listening skills when communicating/working with all involved around projects.

• Bachelor of Science-Psychology

• Minor – Education

LICENSES/CERTIFICATIONS

• (CSM) Certified Scrum Master

• (NCI+) National Crisis Interventions

Plus Instructor-Coach

KEY SKILLS

• Microsoft Suite

• Microsoft Teams

• Google G-Suite

INTERPERSONAL SKILLS

• Communication

• Time Management

• 17 Years of Management

• Problem-Solving Solutions

• Customer Service & Resolution

• 8 Years of Data Analysis

FIS Global:

Project Coordinator & Business Analyst Remote 2020-2021

• Point of contact for presenting daily updates, ensuring projects were adhered to, frameworks and all documentation were kept confidential, current and maintained on projects.

• Format and facilitate meeting minutes, memos and organize internal and external communications.

• Consistently able to complete high quality business requirements deliverables with fixed timelines.

• Created project management calendar with set objectives and goal deadlines.

• Reviewed and Analyze project risks and provide alternate solutions where applicable.

• Manage, organize, attend, and participate in stakeholder meetings and ensure all views are addressed for the best outcome.

• Track and monitor project plans, schedules, hours while ensuring budget and expenditures are kept within set limit.

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