Barrington K. Montgomery

**** ******** **

Locust Grove, GA 30248

adtvm7@r.postjobfree.com

678-***-****

Objective

Obtain a challenging leadership position applying creative problem solving and lean management skills in order to enhance the company’s productivity and reputation.

Summary of Skills

Strong knowledge of company processes and procedures with attention to detail

Strong leader with history of team work and team building.

Talent for identifying and targeting customer needs and presenting appropriate company product and service offerings.

Accustomed to working in fast-paced environment with the ability to think quickly and successfully handle difficult customers

Excellent time management and ability to prioritize and /or manage multiple tasks

Strong focus on assessing job knowledge and developing/implementing policies and procedures to improve employee morale.

Experiences

08/2018-04/2019 Assurant Insurance Duluth, Georgia

Insurance Agent

Member of a designated team who made and received calls to clients for home insurance.

Made sure paperwork was correct before signing off on getting reimburstments.

Made calls to insurance companies to confirm reports.

Closed out accounts

01/2017 –2018 Invenco -WareHouse Alpharetta, Georgia

Technician/Packer

Participate as a member of the Technician Team and maintain effective communication with business team and other coworkers.

Adhere to and administer service call updates and call closing reporting via the service CRM system products and services as long-term solutions to suit their needs.

Troubleshoot, report, and perform all necessary service on equipment such as credit card terminals, bank equipment, vaults, etc.

Improve the customer experience by customizing solutions and making each customer’s experience personal.

Act as a role model by demonstrating strong communications skills, work ethics, and sound judgment in the application of policies, procedures, and guidelines.

Tracked Modules in warehouse to make sure properly secured back in its packaging box

Made sure Inventory was shipped out on schedule, and New Inventory logged in properly

06/2016-12/2016 SOS Security Atlanta, Georgia

Security Officer

Protected company’s property and staff by maintaining a safe and secure environment.

Watched alarm systems or video cameras and operate detecting/emergency equipment.

Observed for signs of crime or disorder and investigate disturbances.

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Warned persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

2010-2014 CGI Troy, Alabama

Customer Service

Answer customer telephone calls regarding existing accounts

Respond to questions and concerns about service

Consult with customers to evaluate needs and determine best options

Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

Make requested account changes

2011-2015 Events Operation Group Troy, Alabama

Security Supervisor

Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

Supervised staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Assured that officers received appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.).

Education

Troy University, Troy, Alabama (2014-Present)

MSS in Social Science

Degree still in progress

3.0 GPA

Mastery Scholarship recipient, 2014

Troy University, Troy, Alabama (Graduated: Dec. 2014)

Bachelor of Science: Social Science

3.02 GPA

Golden Key National Honor Society member

Phi Beta Sigma Fraternity, Inc.

101 Elite Black Men

Troy University Student Government Association

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