**** ******** ****** 816-***-****. adtvkl@r.postjobfree.com
BRANDON L. EVANS
To work in a positive environment where I can utilize my organizational,
Objective Experience
problem solving, team building, assembly line, and most important customer service skills.
02/2019 – Present Sodecia Kansas City, MO
Forklift Operator
Operated powered industrial trucks to load and unload materials
Delivered and moved materials to and from storage areas/facilities, machines, loading docks, railroad cars and trucks
Picking merchandise from shelves as listed on tickets
Delivered wrapped pallets to loading docks
05/2016 – 02/2019 McKesson Kansas City, MO Material Handler III
Operated powered industrial trucks to load and unload materials
Picking merchandise from shelves
Delivered and moved materials to and from storage areas and loading docks
Delivered wrapped pallets to loading docks
01/2015-05/2016 Harley Davidson Kansas City, MO Assembly Line
Installed seats, mufflers, fenders, headers, fuel tanks, lights, etc. on XL motorcycles and Roadsters
Logged total number of motorcycles assembled daily
Maintained a clean work area
Assisted co-workers when their line was behind or backed up
04/2012 – 01/2015 H&R Block Headquarters Kansas City, MO Customer Service Representative
Communicated via phone, mail with internal and external clients requiring assistance or information regarding their taxes
Prepared call handling, quality measurement and AC metrics reports
Utilized software programs to identify possible resolutions for complex issues
Assisted and monitored training of the Rapid Refund Representative
Identified issues within current processes, notified management and provided resolutions
Participated in outbound call campaigns as needed
Attended and participated in training/meetings to maintain the efficiency of the services provided to clients
03/2007 – 02/2012 O’Reilly Distribution Center Kansas City, MO Order Processor
Scanned tickets and stored orders into computer system
Stored car parts on shelfs and pulled off shelves for purchase
Placed car parts on tote or cherry picker to prepare to be placed on conveyor line or pallets on the dock
03/2004 – 02/2007 Convergy’s Inc Overland Park, KS Customer Service Representative
Responsible for interpreting clients’ need to identify solutions for complex matters
Researched overdue account balances for payment
Identified the cause for delinquent accounts and made pay arrangements
Established a positive relationship with customers to ensure satisfactory service
Educated and provided customers information about account programs
Provided documents to assist customers with getting back on track with debts
Education
09/2013 – 08/2014 Vatterott College Kansas City, MO
Undergraduate
Heating & Cooling (HVAC)
08/2002 – 05/2003 University of Phoenix Kansas City, MO Undergraduate
Business Management
09/1996 – 05/2000 Center High School Kansas City, MO Diploma
Skills
Pharmacy License (KS), Cherry Picker, Forklift, Word, Access, PowerPoint, Excel, Windows, Type 35 wpm, 10-key (by touch), data entry
References are available on request.
References