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Service Representative Forklift Operator

Location:
Kansas City, MO
Posted:
December 05, 2022

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Resume:

**** ******** ****** 816-***-****. adtvkl@r.postjobfree.com

BRANDON L. EVANS

To work in a positive environment where I can utilize my organizational,

Objective Experience

problem solving, team building, assembly line, and most important customer service skills.

02/2019 – Present Sodecia Kansas City, MO

Forklift Operator

Operated powered industrial trucks to load and unload materials

Delivered and moved materials to and from storage areas/facilities, machines, loading docks, railroad cars and trucks

Picking merchandise from shelves as listed on tickets

Delivered wrapped pallets to loading docks

05/2016 – 02/2019 McKesson Kansas City, MO Material Handler III

Operated powered industrial trucks to load and unload materials

Picking merchandise from shelves

Delivered and moved materials to and from storage areas and loading docks

Delivered wrapped pallets to loading docks

01/2015-05/2016 Harley Davidson Kansas City, MO Assembly Line

Installed seats, mufflers, fenders, headers, fuel tanks, lights, etc. on XL motorcycles and Roadsters

Logged total number of motorcycles assembled daily

Maintained a clean work area

Assisted co-workers when their line was behind or backed up

04/2012 – 01/2015 H&R Block Headquarters Kansas City, MO Customer Service Representative

Communicated via phone, mail with internal and external clients requiring assistance or information regarding their taxes

Prepared call handling, quality measurement and AC metrics reports

Utilized software programs to identify possible resolutions for complex issues

Assisted and monitored training of the Rapid Refund Representative

Identified issues within current processes, notified management and provided resolutions

Participated in outbound call campaigns as needed

Attended and participated in training/meetings to maintain the efficiency of the services provided to clients

03/2007 – 02/2012 O’Reilly Distribution Center Kansas City, MO Order Processor

Scanned tickets and stored orders into computer system

Stored car parts on shelfs and pulled off shelves for purchase

Placed car parts on tote or cherry picker to prepare to be placed on conveyor line or pallets on the dock

03/2004 – 02/2007 Convergy’s Inc Overland Park, KS Customer Service Representative

Responsible for interpreting clients’ need to identify solutions for complex matters

Researched overdue account balances for payment

Identified the cause for delinquent accounts and made pay arrangements

Established a positive relationship with customers to ensure satisfactory service

Educated and provided customers information about account programs

Provided documents to assist customers with getting back on track with debts

Education

09/2013 – 08/2014 Vatterott College Kansas City, MO

Undergraduate

Heating & Cooling (HVAC)

08/2002 – 05/2003 University of Phoenix Kansas City, MO Undergraduate

Business Management

09/1996 – 05/2000 Center High School Kansas City, MO Diploma

Skills

Pharmacy License (KS), Cherry Picker, Forklift, Word, Access, PowerPoint, Excel, Windows, Type 35 wpm, 10-key (by touch), data entry

References are available on request.

References



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