Laketti Brown

McDonough, GA 404-***-**** adtvja@r.postjobfree.com

EDUCATION

Cleary University Howell, MI

Associate of Business Administration May 2017

WORK EXPERIENCE

Northpointe Bank Grand Rapids, MI

Mortgage Closer/Funder Oct 2019 - Jul 2022

• Successfully closed an average of 65 loans per month, with a 97% customer satisfaction rating.

• Prepared and sent out an average of 10 closing documents per day.

• Successfully completed wire requirements for funding on 100% of mortgage loans.

• Maintained a 98% accuracy rate when preparing closing documents.

• Processed an average of 10-20 ACH and check payments per day, ensuring all mortgage closing documents were accurate and compliant with state regulations. LenderLive Madison Heights, MI

Team Lead /Sr. Mortgage Closer/Funder Nov 2015 - Oct 2018

• Trained and managed a team of 16 closers, ensuring accuracy and compliance in all loan documentation.

• Developed and manage the CMP Reporting process for 10+ Clients while working in a team of 16.

• Successfully completed daily/weekly/monthly reports which led to reduced client complaints.

• Managed the process of updating old software systems and trained new employees on the new system.

• Managed the pipeline for multiple closers, resulting in increased efficiency and productivity. The Law Offices of Quinn & Associates Detroit, MI

Legal Secretary Apr 2015 - Feb 2017

• Filed documents with the court in compliance with deadlines and procedures.

• Prepared an average of 15 bankruptcy petitions per month.

• Successfully navigated the court's electronic filing system, e-filing over 95% of all documents.

• Successfully managed and organized multiple attorney calendars while meeting crucial deadlines.

• Organized and managed a high volume of paperwork, including court documents and legal correspondence.

Goldstar Mortgage Ann Arbor, MI

Closer/ Compliance Auditor/ HMDA Specialist Nov 2011 - Apr 2015

• Successfully closed an average of 25 loans per month.

• Prepared and sent out closing documents to customers in a timely manner.

• Performed in-depth analysis of loan files to identify errors and discrepancies

• Evaluated findings and provided recommendations for corrective action to management

• Conducted audits of bank mortgage loans to ensure compliance with underwriting guidelines and investor standards

• Performed audits of HMDA reports for compliance with regulations

• Prepared monthly reports detailing HMDA data which were used to make sound business decisions. Flagstar Bank Troy, MI

Senior Default Loan Counselor Aug 2008 - Apr 2010

• Successfully resolved escalated problems within the servicing department by analyzing root cause and developing process improvements.

• Demonstrated excellent customer service skills by diffusing difficult situations and maintaining a positive attitude with customers.

• Increased efficiency of the servicing department by streamlining processes and implementing new policies.

• Worked with other departments within the company to resolve customer complaints and concerns regarding their mortgage, increasing customer satisfaction by 15%.

• Successfully communicated with homeowners to establish a payment plan in order to bring the account current, reducing the number of delinquent accounts by 10%. Exotic Automation & Supply Farmington Hills, MI

Accounts Receivable Specialist Feb 2003 - Jul 2008

• Reconciled accounts receivable discrepancies, resulting in a $20K reduction in outstanding balances.

• Reconciled accounts on a monthly basis, identifying discrepancies and taking corrective action to prevent future errors.

• Reduced payment processing time by 20% through process improvements.

• Processed A/P and A/R payments for a high volume of invoices, totaling $5M per month. SKILLS & INTERESTS

Skills: Microsoft Office (Excel, Word, PowerPoint), SharePoint, Qualia, Encompass, PeopleSoft, Best Case, Typing (65+ wpm), and 10 Key (13,000 + kpm)

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