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Customer Service Technician

Location:
Oxnard, CA
Posted:
December 06, 2022

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Resume:

Joseph E Rainone

Oxnard, CA *****

Cell: 805-***-****

Email: adtv81@r.postjobfree.com

Summary:

Qualifications Seeking a challenging and responsible position that wills me to utilize my skills, leadership abilities and education. At the same time, provide opportunities for additional training and professional growth to expand my knowledge.

Education:

Hueneme High School Oxnard, CA 1982 - 1986

General Education Diploma

National Education Center, AAI Campus Phoenix, AZ 1986 - 1988

Occupational Associates Degree

Oxnard and Ventura College Oxnard & Ventura, CA 1988 - 1992

Technical Classes

BMW Certification Classes (BMW Training Center) Los Angeles, CA 1988 - 1999

Credits

Mercedes Benz Certification Classes (Mercedes Benz Training Center) 1999 - 2012

Credits - Master Certified Diagnostic Technician

Work Experience:

Westlake Hyundai (Westlake Genesis) 2021-Present

Service Advisor – Master Certified

Extensive Service and Repair knowledge

Provide courteous and professional customer service

Customer cost estimates

Multitasking

Computer proficient

Vehicle status reports

Sports Car Classics, Newbury Park, CA 2020 – 2021

Master Mechanic

Rebuild and Repair Classic Cars from the ground up.

Work with customers

Concours Motors, Ventura, CA 2019 – 2020

Master Mechanic

Diagnose and repair customer vehicles. Perform scheduled maintenance.

Abacus Service Corporation/Audi of N.A. 2017 - 2019

Audi Senior Technical Analyst/Technician

Produce, install and test pre-production vehicular software. Prepare fully equipped prototype vehicles for real time testing. Diagnose, repair and maintain pre-manufactured vehicles to upkeep testing. Diagnose, repair and maintain production fleet vehicles.

Carmax Oxnard, CA 2012 - 2017

Mechanical Associate 3

Inspect, diagnose and repair cars for resale. Diagnose and repair retail customer cars.

Euro MD Camarillo, CA 2012 - 2012

Service Writer / Shop Foreman

Customer Service, write repair orders and sell all necessary work. Supervise and direct other technicians. Perform repairs when needed.

City of Ventura Ventura, CA 2011 - 2012

Equipment Mechanic

Perform any repair or maintenance on all city vehicles (i.e. police cars, fire engines, street maintenance vehicles, light and medium duty vehicles)

Apple One Employment Services, Ventura, CA 2010 - 2011

(Temporary Employer: City of Ventura)

Perform any repair or maintenance on all city vehicles (i.e. police cars, fire engines, street maintenance vehicles, light and medium duty vehicles)

Mercedes-Benz of Oxnard Oxnard, CA 2009 - 2010

Master Certified Diagnostic Technician / Team Leader

Team Leader Diagnose and perform any necessary repairs on vehicles.

Keys European LLC, Van Nuys, CA 2005 - 2009

Master Certified Diagnostic Technician

Team Leader Aid and supervise other technicians with diagnostics as needed. Take care of diagnostic computers and perform maintenance on shop equipment. Perform any necessary repairs on vehicles. Perform direct Customer Service.

Santa Barbara Auto Group, Santa Barbara, CA 2005 - 2005

Certified Technician, Mercedes Benz

Diagnosed and performed any mechanical repairs on vehicles.

W.I. Simonson, Inc. Santa Monica, CA 1999 - 2005

Certified Technician Mercedes Benz-Lead Technician

Supervised and aided other technicians with diagnostics. Diagnosed and performed any necessary repairs on vehicles.

BMW of North America Inc., Los Angeles Regional Office 1994 - 1999

Master Technician, Engineering Car Specialist

Find repairs to problems reported on special fleet vehicles and report such repairs directly to Germany. Preparation of vehicles for Press and VIP Personnel.

Teach technicians how to use shop equipment and proper repair procedures. Repair buyback vehicles.

BMW of North America, Inc. Oxnard Vehicle Preparation Center 1988 - 1994

Certified Technician

Performed inspections on vehicles (i.e. mechanical, electrical, body and paint). Installed accessories as needed.

Performed any repairs needed on vehicles and quality control checks on finished vehicles.

Thousand Oaks Toyota, Thousand Oaks, CA 1988 - 1988

Technician

Diagnosed and performed all mechanical repairs.



Contact this candidate