Jatorrious Smith
Tennessee Processor\LockBox\ Customer Service - Xerox
Memphis, TN 38118
adtuv9@r.postjobfree.com
To secure an Administrative/office assistant position with a focus on Client Relations/Customer Service. Work Experience
Customer Service Representative
Tennessee Carriers - Memphis, TN
April 2017 to Present
Book transportation rides for United Health care & Amerigroup members Reach out to vendor for cancelled appts
Call facility to verify members appointments
Customer Service Rep
Service Master - Memphis, TN
November 2017 to May 2018
Place work orders for Customers
Set up appointments with technicians
Process payments
Tennessee Processor\LockBox\ Customer Service
Xerox - Memphis, TN
March 2016 to September 2017
• Processing checks for SunTrust Bank
• Sending emails to the trustees
• Talking to the Trustees considering their accounts
• Taking and making calls
• Printing headers for live check batches
Tennessee Accounting Clerk/ Data Entry Clerk/Trainer Nike - Memphis, TN
September 2015 to May 2016
• Verifying the accuracy of invoices and other accounting documents or records
• Update and maintain accounting journals, ledgers and other records such as disbursements, expense vouchers, and receipts
• Compile data and prepare a variety of reports
• Reconciles records with internal company employees and management, or external vendors or customers
• Competency in Microsoft applications including Word, Excel and Outlook
• Recommends actions to resolve discrepancies
Payroll Clerk/Data Entry Specialist
Northwest Research - Memphis, TN
August 2014 to September 2015
• Collect and summarize timekeeping information
• Process employee advances and paybacks
• Process and close periodic payrolls
• Print and issue paychecks
Setting Sales
Macy's - Memphis, TN
June 2014 to October 2014
• Answering Phone
• Copy/Print
• EF Gun
Customer Service
K M Logistics - Memphis, TN
May 2014 to May 2014
• Set appointments with customer/clients
• Demonstrated the products to customers/clients
• Prepared sales contracts
• Prepared and set-up payment plans with clients
Office Assistant
Kight Law Firm - Memphis, TN
June 2012 to August 2012
• Answered phones, screened calls and scheduled appointments.
• Managed payment receipts, tracked financial records and organized reports.
• Handled all incoming requests for reports via email and directed request to correct department or manager.
• Provide customer service to walk in visitors at the office.
• Performed multiple tasks simultaneously in fast paced office environment
• Communicate well with customers, vendors, patients and team members
• Hardworking, loyal professional with excellent interpersonal communication skills
• Experienced in customer service, sales and office support
• Solid knowledge of computers, fax machines and hardware
• Data Entry
• Excel and Spreadsheets
Education
University of Arkansas at Pine Bluff - Pine Bluff, AR August 2013 to May 2014
Wooddale High School - Memphis, TN
August 2009 to May 2011
Skills
• Customer Service
• CSR
• Call Center
• Customer Care
• Customer Support
• Word Processing
• Data Entry
• Microsoft Word
• Microsoft Office
• Product Demos
• Basic Math
• Office Administration
• Typing
Additional Information
Skills Summary:
Basic math skills Perfect attendance record
Flexible Deadline driven
Dedicated team player Excellent time management
Reliable and dependable Cheerful and energetic
Team leadership Safety-oriented
Consistent work history Customer service experience Strong organizational skills Strong work ethic