Jatorrious Smith

Tennessee Processor\LockBox\ Customer Service - Xerox

Memphis, TN 38118

adtuv9@r.postjobfree.com

+1-901-***-****

To secure an Administrative/office assistant position with a focus on Client Relations/Customer Service. Work Experience

Customer Service Representative

Tennessee Carriers - Memphis, TN

April 2017 to Present

Book transportation rides for United Health care & Amerigroup members Reach out to vendor for cancelled appts

Call facility to verify members appointments

Customer Service Rep

Service Master - Memphis, TN

November 2017 to May 2018

Place work orders for Customers

Set up appointments with technicians

Process payments

Tennessee Processor\LockBox\ Customer Service

Xerox - Memphis, TN

March 2016 to September 2017

• Processing checks for SunTrust Bank

• Sending emails to the trustees

• Talking to the Trustees considering their accounts

• Taking and making calls

• Printing headers for live check batches

Tennessee Accounting Clerk/ Data Entry Clerk/Trainer Nike - Memphis, TN

September 2015 to May 2016

• Verifying the accuracy of invoices and other accounting documents or records

• Update and maintain accounting journals, ledgers and other records such as disbursements, expense vouchers, and receipts

• Compile data and prepare a variety of reports

• Reconciles records with internal company employees and management, or external vendors or customers

• Competency in Microsoft applications including Word, Excel and Outlook

• Recommends actions to resolve discrepancies

Payroll Clerk/Data Entry Specialist

Northwest Research - Memphis, TN

August 2014 to September 2015

• Collect and summarize timekeeping information

• Process employee advances and paybacks

• Process and close periodic payrolls

• Print and issue paychecks

Setting Sales

Macy's - Memphis, TN

June 2014 to October 2014

• Answering Phone

• Copy/Print

• EF Gun

Customer Service

K M Logistics - Memphis, TN

May 2014 to May 2014

• Set appointments with customer/clients

• Demonstrated the products to customers/clients

• Prepared sales contracts

• Prepared and set-up payment plans with clients

Office Assistant

Kight Law Firm - Memphis, TN

June 2012 to August 2012

• Answered phones, screened calls and scheduled appointments.

• Managed payment receipts, tracked financial records and organized reports.

• Handled all incoming requests for reports via email and directed request to correct department or manager.

• Provide customer service to walk in visitors at the office.

• Performed multiple tasks simultaneously in fast paced office environment

• Communicate well with customers, vendors, patients and team members

• Hardworking, loyal professional with excellent interpersonal communication skills

• Experienced in customer service, sales and office support

• Solid knowledge of computers, fax machines and hardware

• Data Entry

• Excel and Spreadsheets

Education

University of Arkansas at Pine Bluff - Pine Bluff, AR August 2013 to May 2014

Wooddale High School - Memphis, TN

August 2009 to May 2011

Skills

• Customer Service

• CSR

• Call Center

• Customer Care

• Customer Support

• Word Processing

• Data Entry

• Microsoft Word

• Microsoft Office

• Product Demos

• Basic Math

• Office Administration

• Typing

Additional Information

Skills Summary:

Basic math skills Perfect attendance record

Flexible Deadline driven

Dedicated team player Excellent time management

Reliable and dependable Cheerful and energetic

Team leadership Safety-oriented

Consistent work history Customer service experience Strong organizational skills Strong work ethic

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