Alejandro Suarez

Miami, FL ***** • 786-***-**** • adtupo@r.postjobfree.com

Professional Summary

Experienced Account Manager with a proven history of working in the maritime and power generation industries. Skilled in Negotiation, Engineering, Maritime Operations, Vessels and Power Generation. Strong operations professional with a Mechanic Engineering Bachelor Degree, currently focused on the Sales Business.

Skills

Negotiation and Sales

Mechanical engineering knowledge

Business operations management

Computer literate (MS Office Suite: Excel,

Word,

PowerPoint)

ERP Software: Macola, Synergy

Customer Service

Planning and scheduling

Practical skills on vessels engine rooms

Knowledge of Diesel Power Plants

Team player

Excellent communication skills

Proven sales track record

Strategic account development

Work History

After Sales Account Manager-Government Business, 12/2021 to Current American VULKAN Corporation – WINTER HAVEN, United States Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.

Resolve customer complaints regarding sales and service. Provide technical support to Military business for everyday operations and parts replacement projects.

Anticipated clients' needs by staying in touch on regular basis. Develop database of Vulkan installed products on US military vessels and contact persons responsible for

ship maintenance.

Negotiated prices, terms of sale and service agreements. Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Develop relationships with military vessel operations contacts for purposes of after sales business

development for spare parts.

Account Manager Power Plant Business, 05/2016 to 12/2021 American VULKAN Corporation – Fort Lauderdale, FL

Identifies and qualifies customer needs, develops sales strategies, negotiates and closes profitable projects with 75% success rate

Identifies key entry points to enhance market penetration and effectively analyzes data to optimize customer satisfaction and increases profitability Provides extensive support in sales, technical and business areas to customers Tracks sales data to assess trends and makes proactive strategy changes Develops client relationship cultivating events to promote growth, resulting in expansion of clientele base by 61%

Elevates account management by predicting potential competitive threats and outlining proactive solutions

Motivates team members to meet and exceed sales targets Has achieved 38% sales business growth in 3 years time frame Parts & Service Coordinator, 02/2013 to 05/2016

American VULKAN Corporation – Fort Lauderdale, Florida Prepared pricing strategies for current customers to enhance sales and increase profitability Evaluated inventory and delivery needs, optimizing strategies to meet customer demands Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues

Kept detailed records of sales and customer information in Macola, updating database regularly to maintain top-notch service

Service Engineer, 03/2011 to 02/2013

VULKAN Espanola S.A. – Madrid, Spain

Installed, configured and tested equipment on vessels and power plants Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical systems

Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures

Trained personnel to align objectives, strengthen competencies and standardize operations Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction

Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components

Maintained tools and equipment, parts inventory and library of machine manuals Checked safety practices and integrity of PPE

Engineer Officer, 04/1998 to 05/2004

Naviera Maramerica – Havana, Cuba

Maintenance, coordination and repairing of marine machinery and equipment for installation on vessels

Evaluated operation of marine equipment during acceptance testing and shakedown cruises Conducted environmental, operational, or performance tests on marine machinery and equipment

Prepared technical reports for use by engineering, management, or sales personnel Scheduled machine overhauls and the servicing of electrical, heating, ventilation, refrigeration, water, and sewage systems

Supervised other engineers and crew members, and train them for routine and emergency duties

Education

Bachelor of Science: Mechanical Engineering, 07/1990 Naval Academy of Cuba - Havana, Cuba

Certification: Selling Skills and Sales Operations, 2019 Train 'N Gain - Netherlands

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

Contact this candidate