Ola B Dedrick **** N Tenaya Way Apt **** Las Vegas, NV 89128 725-***-****

adtub6@r.postjobfree.com

Professional

Profile:

● Over 20 years of accumulated experience as a healthcare professional, with most recent experience as a Healthcare Customer Service Representative

● Experienced in verifying insurance eligibility, handling referrals, and coordinating medical services

● Knowledge of Medicare, Medicaid, and Commercial insurance

● Experienced in utilizing ICD-9, ICD-10, and CPT codes

● Computer Knowledge: MS Office Application (Word, Excel, Outlook) Bright Tree Professional Experience

Nevada Donor Network 10/2019 to Present

End Of Life Specialist

● Team based and independent case management.

● Experienced remote/hybrid work employee

● Responsible for reading and interpreting medical records, and accessing donor suitability by utilizing 11 different partner criterias to ensure donor eligibility.

● Providing excellent customer service to partners and donor families.

● Experienced communicator navigating extremely difficult and emotional conversations with [partners and donor families

05/2018 – March 2020 Medical n Mobility (MedMo)

Las Vegas, NV

CSR Manager

● H andle incoming calls and provided customer service to patients with inquiries on their DME

● Process orders for Durable Medical Equipment (DME), and Power Mobility Devices

● Accessed HICP/ICD10 codes and handled insurance verification and eligibility

● Collect copay and insurance information

● MDEG Administrator for the office

● Manage and assure staff is completing work

● Submit Medicare, and Medicaid prior auths

● Outside Marketing

● Team Building

12/2016 – 12/2017 Rotech

Las Vegas, NV Healthcare

CSR/Dispatcher

● Verified eligibility and benefits via phone or online with insurance companies

● Re-instructed/troubleshoot various respiratory equipment

● Assisted patient in local office with collecting copays via Credit Card, money order and or check, and or set up walk in patients with new setups and assured that they were instructed on proper usage of equipment

● Prepared and shipped various resupplies via UPS

● Assisted drivers with dispatching of any additional stops added to their route by providing detailed information and a manifested ticket to Driver

● Responsible for reaching out to referral sources (Doctor’s Offices) to obtain any needed clinical information, and or valid RX if need be to assure patient can receive needed DME/ respiratory equipment

04/2012 – 11/2016 Preferred Homecare Las Vegas, NV Client Care Coordinator Dispatcher)/Travel Coordinator/ CSR

● Processed large volume of calls and troubleshot durable medical equipment ● Processed faxed orders from various providers, ensured completion in a timely manner ● Verified private insurance companies and medical benefits such as eligibility and effective date

● Responsible for coordinating patient’s travel assignments and ensured that all their needed medical supplies will be located at their destination upon their arrival

● Coordinated and dispatched outgoing work orders

● Assisted with various troubleshooting and resolving patient concerns regarding medical equipment

01/2010 – 04/2012 Bennett Medical

Las Vegas, NV Customer

Service/Warehouse Tech

● Answered a large volume of incoming calls and made outbound calls, assisting with troubleshooting and resolving patient’s concerns regarding their medical equipment ● Provided customer assistance with ordering their durable medical equipment and reordering of medical supplies and took charge of shipping out patient’s medical supplies via UPS ● Responsible for daily stocking of warehouse shelves, cleaning and refurbishing medical equipment

● Pulled drivers daily routes, offloading and loading driver’s vehicles

● Assisted with patient walk-ins for equipment pick up or problem solving 07/2004 – 04/2009 Apria Healthcare

Henderson, NV Patient Service

Coordinator/Customer Service

● Answered a large volume of incoming calls and made outbound calls, resolving patient concerns with DME

● Instructed patients on basic usage and administration of respiratory equipment ● Provided patients with estimated time of arrivals of their deliveries

● Handled large volumes of clerical work; ran and completed next day business reports ● Scheduled patient’s preventive maintenance service calls for their oxygen concentrators ● Acted as a phone liaison for the Apria Pharmacy Network medication program 02/2001 – 07/2004 Rescue Mission Alliance

Oxnard, CA Customer Service

Representative

● Aided those that called in and donated items to the less fortunate at our housing center ● Collected the proper information for the donations, and itemized receipts for tax purposes ● Answered large volumes of calls and made large volume of outgoing calls daily, taking donations and responding to inquiries

09/2000 – 02/2001 Sunshine Care Home

Oxnard, CA

Nurse’s Aide

● Provided care for elderly, showered, clothed and dispensed daily medications, as well as keeping patient charts updated daily

● Responsible for monitoring and assuring the patient was in a safe environment ● Transported patients to and from their daily activities within the rehab center

Education: GED – Adult Education –

Las Vegas, NV

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