JASON E LOVLEY

Customer Service Professional

Fairfield, OH 45014

adttxm@r.postjobfree.com

513-***-****

I have over 30 years experience in the Food & Bev service industry. A majority of knowledge is FOH but am familiar with BOH basics. I would definitely be an asset to any establishment. Authorized to work in the US for any employer

Work Experience

Shift Manager/Bartender

Cafe Drydock & Inn - Southwest Harbor, ME

July 2014 to September 2019

Supervise staff and overall dining room functions End of day reports and paperwork Prepare and serve drinks for waitstaff and patrons. A seasonal job on Mount Desert Island in Acadia National Park PSS

Birch Bay Village - Bar Harbor, ME

October 2016 to May 2017

Worked with people living with dementia and suffering from Alzheimer's. Helping with daily tasks from beginning to end of day. Assisting at meals and daily activities. Assistant Manager

Shea's Riverside - Essex, MA

May 2007 to September 2012

At the beginning of my employment I was supervising which helped me get familiar with the dining room and acquainted with my coworkers & the locals who frequently visited the establishment. That made it so much better when I started to wait on tables because I knew all the locals and knew more about the area I was so I was able to communicate more with guests while focusing on their dining experience. There was an extensive wine list and full bar. It is on the coast in northern Massachusetts so it has great seafood. It's a

Seafarers Bar & Grill

Education

High school diploma

Central High School - Corinth, ME

September 1985 to June 1989

Skills

• Food Preparation

• Food Service (10+ years)

• Cleaning Experience

• Bartending (10+ years)

• Medication Administration Serving Experience ASSESSMENTS Bartending -- Proficient January 2020 Understanding, pouring, and mixing drink orders. Full results: Proficient Food Service: Customer Situations -- Proficient January 2020 Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service

• setting. Full results: Proficient Sales: Influence & Negotiation -- Proficient March 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Customer service (10+ years)

• English (10+ years)

• Front desk ASSESSMENTS September 2020 Influencing and negotiating with customers. Full results: Highly Proficient Early Childhood Development -- Highly Proficient October 2020 Knowledge of the development of children ages 0-3 and of ways to foster that development. Full results: Highly Proficient Work Motivation -- Proficient September 2020 Level of motivation and discipline applied toward work Full results: Proficient Customer Service Fit -- Expert September 2020 Measures the traits that are important for success for customer service roles. Full results: Expert April 2020 Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Proficient Customer Focus & Orientation -- Highly Proficient September 2020 Responding to customer situations with sensitivity. Full results: Highly Proficient Food Service: Customer Situations

-- Highly Proficient September 2020 Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient Bartending -- Proficient January 2020 Understanding, pouring, and mixing drink orders. Full results: Proficient Electronic Health Records: Best Practices -- Completed September 2020 Knowledge of EHR data, associated privacy regulations, and best practices for EHR use. Full results: Completed October 2020 Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Restaurant Experience (10+ years)

• Childcare (10+ years)

• Experience with Children (10+ years)

• Autism experience (10+ years)

• Host/hostess experience (10+ years)

• Phone etiquette (10+ years)

• Communication skills (10+ years)

• Management (10+ years)

• Hospitality (10+ years)

• Leadership

• Basic math

Assessments

Customer Service Fit — Expert

September 2020

Measures the traits that are important for success for customer service roles Full results: Expert

Customer Focus & Orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Sales Skills — Highly Proficient

September 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Food Service: Customer Situations — Highly Proficient September 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Highly Proficient

Mechanical Skills: Monitoring — Proficient

November 2020

Understanding of machine dials, gauges, displays, and data charts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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