Customer Service Quality Manager
Resume:
Erika Lacey
Looking for a career with advancement opportunities
Dayton, OH 45424
************@*****.***
I am willing to travel when the job depends on me to do so. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
GFR Holdings LLC - West Milton, OH
December 2021 to Present
Current manager for one of 26 McDonald store for GFR Holdings. I am the Quality Manager which entails detail cleanliness for the store as well and daily, weekly and monthly inventory. Manages up to 41 crew members. Handles customer complaints. Excellent customer service. I ensure that we are providing fast and the freshest food possible to our customers. Since being Quality our top priority is customer service and satisfaction. I handle cash intake and outgoing, counting safe and making change on a daily basis. Fresh Team Lead
Walmart/Sams Club - Vandalia, OH
November 2016 to August 2021
Supervisor for over 5 years. I supervise all fresh areas, I have 11 associates in my team, but have the ability to handle more. Have budget experience ordering supplies and products to produce for three departments in fresh. I have experience in scheduling associates and fixing associates schedules when there is an issue. I have the ability and title to hire new associates and terminate associates. Customer Service with a smile. Oversees the daily functions of the Cafe, Deli, Home Meal Solutions and Rotisserie departments, along with Bakery, Meat, freezer/Cooler and produce. Organizes and stocks perishable items. Performs audits and inventory on all fresh departments, weekly, monthly, or bi-monthly as required. Assists in the general running of the Cafe, Deli, Home Meal Solutions and Rotisserie always ensuring customer satisfaction. Interacts with customer concerning complaints and resolutions. Walks the floor regularly looking for opportunities to restock and present products professionally, neatly and organized. Walks with management on safety walks to ensure the skids and products in the steel are stacked safely and correctly. Has knowledge of the procedures of receiving fresh trucks and loading of merchandise for members. Have resolved issues with disgruntled customers without having to involve management, end result was customer satisfaction.
Cashier
Sams Club - Vandalia, OH
October 2015 to May 2016
Customer Service. Ensured Sam's Customers purchases were processed in a quick professional manner. Was responsible for handling and processing cash, checks or charge cards. Part Owner and CEO
The Muddy Truck Patch
July 2007 to August 2015
Produced, grew, picked and sold fresh produce, including everything from apples to potatoes to watermelon to asparagus. Sold homemade noodles, fresh jam and preserves, fresh chicken eggs and breads of all kinds at farmers markets and home markets available Mondays thru Fridays, 10am to 5pm. Customer service, took orders for vegetables, and fruits on a weekly basis. Satisfied orders quickly and on time. Money hanging on a daily and weekly basis. Social Security Worker
SSA Organization - Columbus, OH
January 2000 to July 2007
2000 to 2007
Adjudicated denied claims for individuals that filed appeals to the social security oce. Customer service and computer work on a daily basis. Copied and prepared attorneys and judges with files for daily trials for individuals. Scanned in paperwork and recorded any information given to us from various sources provided by individuals. Investigated claims to ensure accuracy. Education
Associates in Business
Wilmington University - Remote
October 2020 to Present
Skills
• Order Picking
• Produce Experience
• Load & Unload
• Microsoft Office
• Customer service
• Money handling
• Stocking
• Management skills
• Packaging
• Pallet Jack
• Maintenance
• Shipping & Receiving
• Merchandising
• Supervising experience
• Budgeting
• Military Experience
• Materials Handling
• English
• Forklift
• Warehouse Experience
• Food Safety
• Order Picker
• RF Scanner
• Reach Truck
• Computer literacy
Military Service
Branch: United States Navy
Service Country: United States
Rank: Petty Officer Third Class
November 1992 to September 1996
Served onboard USS Cape Cod AD 43. Worked under the Captain and executive officer of the ship. Commendations:
Yes.
Certifications and Licenses
Certified Food Safety Manager
August 2019 to August 2024
Has the knowledge of food safety, preparing, thawing, cooking, stocking and slacking of food. Forklift Certification
Assessments
Warehouse shift leader — Highly Proficient
May 2021
Supervising warehouse staff and maintaining safety and security standards Full results: Highly Proficient
General manager (hospitality) — Familiar
May 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar
Filing & organization — Proficient
May 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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