Profile

I love to work either if it is with a reliable team that likes to

get the work done, or I also can work every efficiently independently as long I have the basic knowledge and resources to do so. New training or learning something new to improve my work I can adapt pretty easily if it constantly enforced and am notified of any changes. I am also bilingual in Spanish fluently can read and write as well. I have a positive and cheerful attitude and can get alone with anyone.

Once I have an assigned job position where I am able to apply current abilities as well as learn new skills that allow me to be more efficient at any tasks given and achieve total success in every opportunity offered or presented. As long as I have the basic tools, knowledge, resources that are required to do any assignment given. I strive total perfection in being able to execute efficiently in a timely matter using all the knowledge and skills I have acquired throughout the years in order complete As a leader I truly believe one has the responsibility in order to achieve any goal that is set by knowing how to properly place the members of their team according to their strengths and work along the others that complement their areas where they have to improve in and in the long run everyone wins the employees improve their work skills and abilities and the company has a more productive and efficient business. In order to create great leaders one must know and understand the basics. Skills

I am also Bilingual fluently in Spanish and I have a positive and energetic can-do attitude as well as can work perfectly as a team or individually every well. Like to get tasks done in an efficient matter, and if there is a procedure it is better to more efficient at the task(s) given as a result work flow is better and in return benefits either the company or business maybe in the long run even the employees. I am able to learn and accept all critics in regards to my work efficacy in order to do my job to the best of my ability and strive for success to the best of my potential. Experience Cell Phone Number:

214-***-****

Email

adtssw@r.postjobfree.com

WANCHIN OUNG RESUME

Sam’s Cub of Irving Front- End Supervisor/Cashier

July 17th, 2017 – Present

Front-End Supervisor

To Provide the best customer service by answering any questions and/or concerns a member or associate may have and assists them to the best of my ability.As well as when needed provide a friendly speedy and efficient checkout. I am required to resolve any issues the member may have regarding pricing issues or anything else. Help any associates during any complicated transactions or if they need any assistance answer their questions or concerns. Run the front end as smoothly as possible with all the resources given.

Customer Service Specialist / Shipping and Receiving / Data Entry Department- PFO-Optima Optical Lab/ VOLT Temp Agency

May 17th, 2016 – November 28th, 2016

In shipping and Receiving once customer service checked the frames received are correct to the order placed either my Supervisors Julisa Johnson, Virginia Swartz, or I would check in the frame into the system and assign it to a tray and print out the Rx order form. After that, it could be placed in waiting for lens status or if we had the single vision lens in stock we would pick them from stock and place it in the Lab for the order to be traced and edged by Lab Technicians. Once the completed job is, finished it was taken to the shipping department where I would scan it out of the lab so the current order status was updated then it would be wrapped up with a new printed invoiced and binned. Towards the end of the day once shipping began to packaging all bins and printing the correct labels by checking the orders on the packaging slip is complete and all orders go to same Doctor’s office.I also learned to pick modern frames and make the selected kits that the doctor would like to put on display in their optical office(s) or have decided or opted to purchase a specific individual and Optima Brand lenses or the Single Vision Revolution that the company had in stock for certain orders. As well as received completed jobs and lenses from the company’s, out-source lab.

Anti-reflective Department (Anti-Reflective Coating)-VOLT TEMP. AGENCY / VSP ONE OPTICAL

September 14th, 2015- May 7th, 2016

In this Department, I did a quick inspection and made sure that if the frame if provided by Doctor was there .As well made sure that certain job requested the Anti-reflective coating. If it did in the Rx made sure that the lens had no defects (scratches, pits- residue from other coating under the last coating done to the lens) after that, I would print out a label and assign it to a chamber where anyone who needed to look for that job knew where it was located in the department. Then I would prep the job to another tray where from there the lens(s) would go through a more intense inspection, cleaned, then clipped in order to into the actual lab and processed it through. I at times when need did other duties in that department but in other different position like unloading the finished lenses from the AR oven chambers did a quick inspection after that as well. Even the inspection after the lenses where checked into the department. I was also trained in how to order and match as closely possible the mirror lenses. In my brief time working in VSP I was also cross trained to help in one other department which was the shipping department there I helped sort the finished products so it would go to the correct Optometrist office pack them up and have them ready for the shipping company to pick them up. CASHIER/GUEST SERVICE/SALE FLOOR/OPERATOR-

FITTING ROOM TEAM MEMBER, VISTA RIDGE SUPER

TARGET IN LEWISVILLE

August 5th,2013- September, 11th,2015

• Provide the best customer service experience possible with a fast and courteous checkout and inform the guests about the savings on the Target Red Cards, cartwheel mobile app, and the mobile coupons.

• When the Front End team leader needs his/her break or lunch if they ask me I cover their areas of responsibility and tasks making sure the cashier’s stay on the break schedule on time so no one falls behind.

• As Sales Floor Team member assigned duties I would arrange, organize the area I had for the day and return any items that were brought back to the store.

• At the end of the week or of any certain or specific sale take down any sale signs or tags from shelves or clothing racks.

• As a Fitting Room and Operator team member task was to inspect returned items and determine whether to damage out the item, clearance the item out if the last one or if that is no longer available as a in store item, or ultimately as a last resort damage out the item and place it the proper and designated area where the another Target team member department determines if the store receives credit for the but when necessary them out and direct phone calls to the correct indicated team member. If it was a question or concern either answer it or direct their call to a team member in that department.

• Help Guest find a certain item whether it was clothing or a specific area in the store where they could find that item and if necessary call a team member in that department to help them any further.

• As a Target team member operator you have the responsibilities of helping the guests as well as the fellow Target team members. Using the Resources provided by the company in order to either locate a single item or a whole list of items whether it would be in that location or another Target store that is more convenient for that guests’ schedule and time frame to travel out the distance to the other locations. Even if we put at hold just certain items are excluded from being held in order to be fair to the other guest trying to purchase the same item later on that day for example the sale items and clearance/ reduced priced items. The operator is also in charge of retagging and adjusting prices to returned items including online in-store returns item according to the company regulations.

CUSTOMER SERVICE ASSOCIATE/RETURNS DESK/

CASHIER, LOWES HOME IMPROVEMENT DEPARTMENT

STORE

March 11th, 2011- October 13th, 2011

• Provide the best customer service experience possible with a fast and courteous checkout and if a return is needed to attend the customer’s in a timely manner be attentive to any of their questions or concerns they may have. If any issues need to be resolved, do everything in your power for the customer to leave happy or at least satisfied with the alternative option offered.

• Help customers locate an item or certain department with in the store

• Aid the customer’s in seeking alternative ways of home improvements that fit their budget or expenses in order to successfully finish any certain improvement of their home or outdoor project.

• As a customer service associate I quickly answered phone calls and redirect them to the right department.

• In any case of a call in order/pick-up in store from online have to make sure the items are ready in 24 minutes’ tops. because if it is not ready before then the customer’s purchase is free, so what had to do was coordinate the different departments to find the items and either bring them to the customer service desk or one of the customer service associates or I retrieved them in order to have the call in order complete in a timely matter. After all, in stock items orders are accounted for print out their receipt and wait for the customer to come and pick up the items and sign in the store copy of the receipt.

• If any items that were on the order the Carrollton location was out of stock, we need had the duty to inform the customer as soon as we knew in order to locate the item(s) in a different Lowes location if the was close enough have it delivered to our location or one of our staff pick up a return to the Lowes of Carrollton or offer different alternates into order for them complete their project at hand. (All this have in mind the size, quality, and the type of the tool of the article or item and at times the contractor or customer’s final decision with the agreement and approval of the shift manger this is able to be achieved and accomplished.

CASHIER/GROCERY SACKER, FIESTA MART GROCERY

STORE

June 5th,2010 to March 08th, 2011

Provide the best customer service experience possible with a fast and courteous checkout and at the same time carefully bag all the groceries if a grocery sacker was not available.

Education

CREEKVIEW HIGH SCHOOL –CARROLLTON, TX – HIGH SCHOOL DIPLOMA CLASS OF 2010

BROOKHEAVEN COLLEGE- FARMERS BRANCH, TX- BASIC STUDIES COLLEGE CREDITS TO TRANSFER TO A FOUR YEAR UNIVERSITY AFTER COMPLETING ASSOCIATE’S DEGREE IN SCIENCE

FALL2010- SPRING 2011

NORTH CENTRAL TEXAS COLLEGE- FLOWER MOUND, TX- CONTINUE EDUCATION TO BE ABLE TO TRANSFER TO A COLLEGE/ UNIVERSITY OF MY CHOICE

FALL OF2013- SPRING 2014

BROOKHEAVEN COLLEGE-FARMERS BRANCH, TX- BASIC STUDIES COLLEGE CREDITS TO TRANSFER TO A FOUR YEAR UNIVERSITY AFTER COMPLETING ASSOCIATE’S DEGREE IN SCIENCE

SPRING 2015- Fall 2017

TEXAS WOMANS UNIVERSITY

Fall 2018- Spring 2021

References

Sam’s Club of Irving

KAYE W.

JULY 17TH, 2017- PRESENT

Head Supervisor and management of Front-End

Address: 1213 Market Place Plaza Irving Texas

Phone: 972-***-****

Sam’s Club of Irving

MIKE BRANDONBURG

JULY 17TH, 2017- PRESENT

Store General Manager

Address: 1213 Market Place Plaza Irving Texas

Phone: 972-***-****

Sam’s Club of Irving

BRANDON JUDD

JULY 17TH, 2017- PRESENT

Management

Address: 1213 Market Place Plaza Irving Texas

Phone: 972-***-****

Sam’s Club of Irving

KERRY SAULSBERRY

JULY 17TH, 2017- PRESENT

Head Supervisor of Front-End

Address: 1213 Market Place Plaza Irving Texas

Phone: 972-***-****

Sam’s Club of Irving

MIKE BRANDENBURG

JULY 17TH, 2017- PRESENT

General Manger of Sam’s Club

Address: 1213 Market Place Plaza Irving Texas

Phone: 972-***-****

References

Sam’s Club of Irving

SAM K.

JULY 17TH, 2017- PRESENT

Team Lead of Front End

Address: 1213 Market Place Plaza Irving Texas

Phone: 972-***-****

VISION SERICE PLAN ONE OF DALLAS

Bruce

December 19th, 2016 to January 9, 2017

Head Supervisor of Anti-Reflective Department

Address:440 East Vista Ridge Mall Drive Lewisville Texas Phone: 972-***-****

PFO-OPTIMA OPTICAL LAB

Virginia Swartz

May 17th, 2016 December 11th, 2016

Director of Customer Service

Address: 14401 West Beltwood Drive Parkway Ste. 115 Farmers Branch TX

Phone: 1-800-***-****

PFO- OPTIMA OPTICAL LAB

Julisa Johnson

Direct Supervisor of the Customer Service Department Address: 14401 West Beltwood Drive Parkway Ste. 115 Farmers Branch TX

Phone: 1-800-***-****

SUPER TARGET OF VISTA RIDGE

Tracy

(AT TARGET WE ARE ON A FIRST NAME BASES)

August 5th, 2013 to September 11th, 2015

Store Leader of Department Manager and Human Resources, Vista Ridge Super Target of Lewisville

Address: 725 Hebron Parkway, Lewisville, TX 75057

Phone: 972-***-****

Since then has been transferred to the Super Target in Frisco References

SUPER TARGET OF VISTA RIDGE

Karen, Racheal, or Kristine

(AT TARGET WE ARE ON A FIRST NAME BASES)

August 5th, 2013 to September 11th, 2015

Front End Store Leader of Department Manager, Vista Ridge Super Target of Lewisville

Address: 725 Hebron Parkway, Lewisville, TX 75057

Phone: 972-***-****

LOWES OF CARROLLTON

DERRICK PETERSEN

March 8th,2011 to October 13th, 2011

Front End Store Manager, Lowes Home Improvement Department Store Address: 1253 East Trinity Mills Rd, Carrollton, TX 75006 Phone: 972-***-****

FIESTA MART GROCERY STORE

OSCAR GONZALES

June 5th, 2010 to March 8th, 2011

Store Manager, Fiesta Mart Grocery Store

Address: 1235 S Josey Ln Ste. 535, Carrollton, TX 75006 Phone: 972-***-****

Contact this candidate