Service Agent Customer
Resume:
CURRICULUM VITAE
OF
CONVICE MAGAGULA
adts3t@r.postjobfree.com
0083
Profile
I am a travel and tourism management graduate at the Vaal University of Technology. I’ve had a knack of getting my point across very well, communicating with people, understanding their needs and providing them with a value proposition which is truly hard to refuse. My skills lie in my ability to comprehensively read and understand the situation and act quickly and yet smartly. I am decisive, interactive, and motivational with pragmatic approach to problem solving.
Objective & Developed Skills
Objective The primary aim is to become a customer service agent who is able to create an emotional connection with the client, preventing future issues, Up-selling and cross-selling. I am committed to making the most of every opportunity to develop my customer service to become an effective customer service agent and valuable member of the company.
Developed Skills The skills developed are: knowledge on making bookings on various systems, creating itineraries, knowledge of Lowveld Kruger National Park, time management, computer literacy, Oral Communication, time management and good working ethics. Telephone etiquette, Customer service and Relations.
Personal Details
Surname Magagula
Name(s) Convice
ID Number 940**********
Date of Birth 16 March 1994
Gender Male
Marital Status Single
Health Good
Dependents 02
Nationality South African
Home Language Xitsonga
Language Proficiency Sepedi, Swati, Sesotho Xhosa, Zulu and English
Education Background
Highest Grade Passed Grade 12
School Dlumana High School
Year 2011
Subjects Math literacy, life science, Tourism, religion studies, life skills
, English and Xitsonga
Tertiary Education
Name of the institution TicketsNtrips Academy (IATA)
Course Advance Airfare & ticket alteration through Amadeus
Year completed 2020
Name of the institution TicketsNtrips Academy (IATA)
Course Fundamentals of GDS & ticket reservations
Year completed 2020
Name of Institution Vaal University of Technology
Course Tourism Management
Year Completed 2016
Name of Institution Tshwane University of Technology
Course Local Government Finance
Year completed 2012-2013
Work Experience
Name of Company Tours & Tickets
Position Sales & Travel Consultant
Period Feb 2017 to Jul 2018
Duties
1) Arranging tours, creating itineraries, making bookings
2) Oversee the booking and reservation to ensure availabity and proper arrangements
3) Prepare and send quotations to clients
4) Administration & customer service clerk
5) Follow up bookings with clients
6) Assist clients in selecting the most appropriate service that best meet their specification and needs
7) Calculate commission for clients according to agreed percentage
8) Provide customer with a list of available services and their accompanying prices and offer discounts when necessary
9) Co-ordinate and organize the details of an event
10) Maintain contact with clients to obtain feedback and discuss opportunities for future business trade
11) Liaise with service operators
12) Contact customers via calls or arranged meetings to discover their needs and requirements
13) Ensuring the adequacy of sales-related equipment or material
14) Responding to complaints /queries from client and give after sales support when requested
15) Conduct daily sales and arrangements
Name of Company Comair Limited
Position Revenue Accounts administrator
Period Aug 2018 to Mar 2020
Duties
1) Update Revenue accounting system where required based on information from reservation system. Sales / TCN / Rejected Headers
2) Reconciliation of cash sales to Bank – Airports
3) Checking flight manifest data to Revenue accounting data. Lift recon
4) Checking flight manifest data to operational data. ACSA Pax - Excel
5) Filing of manifests
6) Manual capturing of information in Revenue accounting system – Refunds
7) Review audit summary reports- Airports
8) Complete ticket exchange
References
Mrs. Laurika Hatting VUT Tourism Management H.O.D
Mentor
adts3t@r.postjobfree.com
Mr. Vincent Ramoba Tours & Tickets
Branch Manager
adts3t@r.postjobfree.com
Mr. Dhavan Chetty Comair limited
Revenue accounts Manager
adts3t@r.postjobfree.com
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