Entry Clerk Customer Service
Resume:
Yolanda Haywood
**** ***** ******* **.#****, Houston, Texas, 77028, US
****************@*****.***
Dependable and punctual manager with exceptional skills in Buisness Management and Customer Service. Excellent customer service, communication, and listening skills, as well as experience with cash management and point-of-sale systems.
Team player who is also a good communicator.
A resourceful leader who can stay calm under pressure and delegate day-to-day responsibilities. Customer relations
Team leadership and coaching
Staff management
Personnel development
Training and development
Order management
Goals and performance
Excellent customer service skills
Staff training and development
Mentoring and coaching
Business Strategy
Business Management - Associate of Applied Science - 2003 Houston Community College - Katy, TX
Store Manager - February, 2016 to July, 2022
Family Dollar - Houston, Tx
Generated repeat business through excellent customer service. Counted cash drawers and made bank deposits
Built a new store from the ground up by hiring and training a capable team. Increased sales by creating and analyzing weekly inventory reports. Hired staff members who brought talent, enthusiasm, and experience to an already talented team of [Job Title]s by recruiting, interviewing, and hiring them. Safety Representative - March, 2009 to February, 2016 Goodman Manufacturing - Waller, TX
Trained employees and managers in standard safety procedures, use of safety equipment. Sustained safety protocols, ensuring proper cost effective and safe handling of equipment and materials. Inspected job sites for hazardous conditions, excessive noise, and PPE use. Inspected and tested fire alarms, carbon monoxide detectors as well as making sure that everyone is not walking in areas that is prohibited to walk for their safety. Professional Summary
Skills
Education
Work History
Administrative Assistant/Data Entry Clerk - October, 2000 to March, 2009 Goodman Manufacturing - Waller, TX
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Directed customer communication to the appropriate department personnel.
Inventoried and ordered supplies for the office.
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Responds to clients and vendors inquires via email and telephone.
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