Customer Service Medical Assistant

MISTY BOUCHER

*** **** ** **********, ** ***** 317-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Client-centered professional with 5+ years of direct care experience. Possesses a collaborative approach to assess, plan, manage, and advocate for options and services. Communicates effectively to meet individual needs and coordinates available resources to promote quality outcomes.

Experience includes working with vulnerable populations.

Able to assess situations and identify sound solutions.

Strong written, verbal, and interpersonal communication skills.

Follows directions to ensure timely and accurate completion of duties.

Microsoft Office Applications: MS Word, MS Excel, MS PowerPoint.

Typing Speed: 58 WPM.

KEY QUALIFICATIONS

Community Resources Public and Community Health Systems Program Planning

Interview Techniques Family Dynamics Diversity Cultural Diversity Human Behavior

Social Welfare Values and Ethics Advocacy

Medical Terminology HIPAA Compliance Interpersonal Professional Communications

Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology Self-Care

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2021

VOLUNTEER EXPERIENCE

Damar Services – Indianapolis, IN 10/2009 – 01/2015

Volunteer

Worked with children with disabilities (Autism).

Transported to and from activities and provided physical and emotional support.

Observed children carefully to maintain their safety.

Timeout Bar and Grill – Franklin, IN 06/2009 – 10/2019

Volunteer / Coordinator

Collected donations and coordinated fundraisers.

Created and distributed poster and flyers.

Planned group activities and demonstrated appropriate behavior at all times.

WORK EXPERIENCE

Uber – Franklin, IN 04/2021 – Present

Driver / Customer Service

Deliver high quality, in-person customer support and transport passengers to locations.

Answer questions, build brand loyalty, converse with passengers, and resolve issues.

Remain flexible, calm under pressure, and dependable.

Chili’s Brinker – Franklin, IN 01/2021 – Present

Server / Customer Service

Take orders accurately and deliver food and beverage items quickly and efficiently in a fast-paced environment.

Maintain knowledge of menu items and offer specials.

Operated cash register, accepted payments, and completed assigned duties.

Kept guest areas clean and organized.

Ultimate Medical Academy – Morgantown, IN 02/2020 – 07/2021

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

FedEx – Greenwood, IN 10/2019 – 03/2020

GNC Department Manager / Granger Process Returns (Contract)

Unloaded trucks, pulled products, inspected for damages, and prepared for shipping.

Entered data into computer system and created invoices.

Worked effectively as a team to complete duties in a timely manner.

Timeout Bar and Grill – Franklin, IN 09/2009 – 10/2019

Manager / Bartender / Cook / Customer Service

Trained and supervised employees, managed inventory and ordering, and made bank deposits.

Created staff schedules, paid vendors and filed invoices, managed cash in registers,

Prepared food items in accordance with production requirements and quality standards while maintaining a safe and sanitary work environment.

Took orders, processed transactions, accepted payments, and ensured timely and accurate service.

Built effective working relationships and resolved issues professionally.

Damar Services – Indianapolis, IN 10/2009 – 01/2015

Resident Care Provider

Provided care for Non-Verbal Autistic clients and other clients with developmental delays.

Answered incoming calls, placed outbound calls, and trained new team members.

Closely monitored children to ensure safety and maintained a positive learning environment.

Taught appropriate strategies for coping with feelings and documented observations and progress.

Made necessary changes to behavior plans and kept in contact with doctors, school staff, and parents.

Passed medication and transported to appointments, school, and activities.

Documented behavior and activities and maintained client confidentiality.

Previous work experience includes 2+ years as Medical Assistant and Receptionist for Dr. Peter Amos Ankoh, M.D. in Leesburg, FL.

Handled inbound and outbound calls, scheduled appointments, verified insurance coverage, obtained prior authorizations, scanned and maintained records, administered injections, and transferred clinical notes into patient records.

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