Call Center Fpl

HC

HOLLY CURTIS

********@*****.*** 330-***-**** North Canton, OH 44720

Proficient Phlebotomy Supervisor well-versed in coordinating team operations according to set policies. Quality-driven leader bringing 21 years of related experience. Proactive and hands-on team player with a remarkable work ethic and advanced problem-solving skills. Looking for a permanent role with room for career growth and advancement. Adept at training and coaching phlebotomy team members to improve overall standards of care. Skilled in providing complete oversight of all department activities. History of effectively completing quality control evaluations, leading team operations and maintaining phlebotomy records. Seeking to dedicate superior management skills and in-depth healthcare expertise to a challenging Supervisory position. Employee performance reviews

Reporting skills

Procedural improvements

Staff development

Proper storage procedures

Medical records maintenance

Quality control

Biohazard waste disposal

Tracking specimens

Sharps disposal

Sanitation and sterilization

Laboratory Corporation of America

North Canton, OH

North Central Ohio Phlebotomy

Supervisor

05/2015 - Current

Trained and supervised phlebotomists and lab assistants. Facilitated effective communication between team members, other departments and outside facilities.

Managed staffing and scheduling of phlebotomy lab personnel. Obtained blood specimens through venipunctures and fingersticks. Established team schedules that met all coverage needs. Performed evaluations of lab personnel and implemented corrective action where necessary.

Evaluated employee skill and quality of care against performance benchmarks.

Directed activities of phlebotomy department.

Adhered to facility and legal requirements for standards of care and operations.

Developed schedules for orders, draws and processing of blood samples. Answered special calls promptly to deliver exceptional service. Monitored logs to verify adherence to draw and testing schedules. Maintained and organized phlebotomy data and statistics. Implemented state certification for all phlebotomists and lab assistants by requires deadlines.

Did Scheduling, Hiring, Termination and all Payroll for a 30+ Personnel team

Lab Care Plus/ Summa Barberton, OH Obtained blood samples for medical testing and transfusion through Summary

Skills

Experience

Lead Phlebotomist

06/2000 - 05/2015

venipuncture or capillary puncture.

Verified collection orders and communicated discrepancies to nurses. Coordinated in-office and off-site testing for high volume of daily patient samples.

Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

Processed billing information and collected payments. Transported specimens following established protocol for temperature and light.

Conducted bleeding time tests and updated results into paper or electronic charts.

Interviewed patients and documented details to update and file paperwork.

Portage Lakes Career Center Green, OH

Associate of Science in Phlebotomy, EKG

05/1999

Education and Training

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