RICK WAGONER

**** ******* **** **. ********, NC *8104 • 704-***-**** • adtrlf@r.postjobfree.com

SUCCESSFUL TECHNOLOGY LEADER

Chief Technology Officer • VP of IT • IT Director • Senior Information Technology Executive

Data Security • Disaster Recovery • Network Administration • Network Engineering

Improved Employee Retention • Increased Scalability • Directed M & A • Reduced Operating Costs

Raised Workplace Satisfaction • Mentored Staff • Converted Clients • Relocated Enterprises

WORK EXPERIENCE

vCIO LTD. Jan 2018 - present

Virtual CIO & Information Technology Strategist

●Aligns technology planning and budgeting with operational goals and mission objectives.

●Utilizes IT knowledge to craft a practical and affordable strategic IT plan.

●Designs and Implements infrastructure, security, compliance, hardware/software lifecycle, maintenance, support, and end user training to create a team environment which supports productivity and brings a competitive advantage both in the market and in employee retention.

Neteffect Technologies LLC May 2021 - Oct 2022

Director of Client Services

●Reduced Engineer backlog 75% through successful coaching, team leadership and key hires.

●Retained 80% of disgruntled clients through relationship building and staff mentoring.

●Converted 75% of prospects to clients when involved in sales or sales engineering process.

●Hired, promoted, and trained a new layer of middle management in order to accommodate quality control and operational efficiency goals.

●Developed an Org Chart and redefined roles, creating new onboarding processes and job descriptions for each level of engineering.

Eventus WholeHealth March 2020 - April 2021

IT Director

●Oversaw IT integrations and strategic IT planning for 3 mergers, thus increasing the firm from 80 endpoints to 750 endpoints in 14 months while only increasing IT staff from 2 to 5 engineers.

●Designed infrastructure, managed upfit, and moved merged entity into a new National HQ.

AccruePartners Nov 2019 - Nov 2020

VCIO/Fractional CIO

●Saved the company $30,000 annually by converting from on-premises infrastructure to SaaS/Cloud.

●Reduced IT costs 50% through conversion from internal IT to outsourcing.

●Ended project 2 months ahead of schedule and $10,000+ under allocated budget.

Solve iT Rocks Nov 2018 - April 2020

Senior Consulting Engineer

●Merged CommonSense IT into Solve iT and stayed through the transition.

CommonSense IT Sep 2017 - Nov 2018

Owner

●Served as managed services provider and consultant for SME.

●Conducted strategic IT planning, consulting, and project management.

●Monitored network security, managed hardware lifecycle, supported premise, cloud and datacenter IT, handled IT vendor management, and Office365 migrations.

●Ensured business continuity and data security.

Team Technology Nov 2015 - July 2017

Vice President

●Directed service and support operations including network design, management, and maintenance of infrastructure projects.

●Oversaw selection and training of technical personnel to build a high performing team.

Trust IT, Inc. Oct 2010 - Oct 2015

Owner, President

●Designed, Implemented and Maintained IT infrastructure and supported firms of all sizes, from local one- location businesses to national companies with multiple sites.

AT-NET Services Feb 2009 - Sep 2010

Director of Managed Services

●Supervised customer service, quality control, as well as for design, implementation, maintenance and support of client networks.

●Assisted in two M&A acquisitions and subsequent integrations of operations.

●Excelled at customer satisfaction and retention.

●Managed 24x7 NOC services at 3 NOC sites.

CompuDoctor, Inc. Jan 1995 - Feb 2009

President and COO

●Began as CompuTutor, trained SMB owners on converting from paper to Computer through QuickBooks and Microsoft Office training.

●Opened CompuDoctor to become one of Charlotte’s premier MSP businesses providing enterprise class monitoring and helpdesk services to SMB

●Merged with At-Net Services to gain capital and scalability.

EDUCATION

Belk College of Business, Charlotte, NC

Bachelor of Science in Business Administration, Finance,

Business Management, Investing, InfoTech, Financial Analysis

TECHNOLOGIES & CERTIFICATIONS

Technologies: Spectrum VoIP, Premise Cabling (CAT6/Fiber), Sophos Firewalls, Sophos InterceptX EDR, Microsoft 365 DLP and Advanced Security, DKIM/DMARC/SPF, Intune MDM, Apple Business Manager, EMR, Microsoft 365, Azure, Dynamics, Windows Server & Desktop OS, VMware, AWS, ConnectWise, Autotask, Kaseya, Auvik, Sentinel One

Certifications: Microsoft Silver Cloud Competency, Microsoft On Request; Microsoft Small Business Specialist, Microsoft On Request; MCPS: Microsoft Certified Professional, Microsoft Sophos Certified Engineer, Sophos; Western Digital Certified Intelliflash Deployment Engineer, Western Digital; Sandler Foundation Sales Training, Sandler by i10 Solutions

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