Front Desk Guest Service
Resume:
DAMILOLA ELLO UNUKOPIA
************@*****.***
OBJECTIVES
■ To pursue a career in an organization with opportunities for growth increased responsibilities and challenges where I can harness and utilize my potentials and knowledge in realizing corporate goals.
■ To be a valuable asset to any organization, pursuing excellence.
PERSONAL INFORMATION
Date of Birth: 13TH January, 1992
Age: 30 years
State of Origin: Delta State
Sex: Female
Marital Status: Single
Nationality: Nigerian
PERSONAL ATTRIBUTES
■ Dynamic, energetic and a good team player
■ Ability to learn fast and work in a challenging environment
■ Good verbal and written communication skills
■ Strong interpersonal skills
■ Reliable, well organized with strong attention to details
■ Proficient in the use of computer
■ Good leadership and supervisory skill
EDUCATION
2014 -2016 Delta State School of Marine Technology Burutu, Delta State
■ National Diploma, Maritime Transport and Business Studies
2021 OSC College of Fashion Lagos State
■ Certification in Garment Production Management.
2011 Caritas Secondary School Ojo Lagos State
■ Senior Secondary School Certificate
EXPERIENCE
WESTINE HOTEL AND SPA
Job Title: Front Desk officer
Date of Employment: 2021 – till date
Welcoming guest in a friendly and professional way
Seamlessly checked guests in and out,
• handling of all incoming calls and massages.
• Taking of all grouped reservation booking
• Processing of all grouped reservation for corporate guests, by
Informing all concern departments (F&B and laundry).
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Respond to guest inquiries a timely basis
• provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
HOTEL BON VOYAGE
Job Title: Front Desk officer
Date of Employment: 2019 - 2021
Welcoming guest in a friendly and professional way
Seamlessly checked guests in and out,
• Taking of all grouped reservation booking
• Processing of all grouped reservation for corporate guest, by
Informing all concern departments (F&B and laundry).
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Respond to guest inquiries a timely basis
• provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
VIVA CINEMA
Job Tile: Term Member
Date of Employment: 2019
Selling of box office tickets
Responding to queries reservation and sales
Ensuring that quests are well guided to entrance and exit into the cinema
Monitoring and maintaining guest flow, ensuring that there are no obstruction to quest cinematic experience
Monitoring and maintaining cash flow, ensuring that there no shortages
Contribute to increasing concession revenues.
BELTO HOTEL AND SUITE
Job Title: Front Desk Officer
Dates of Employment: 2016 -2018
Courteously welcome our esteemed guests
Checking guests in on arrival and out on departure.
deal with guest queries
provide prompt and professional guest service to meet guest needs and ensure guest satisfaction
INTERESTS
Reading, Planning and organizing events, meetings & interacting with people.
REFEREES
Available on request
Contact this candidate