Customer Service Sales Representative

LUIS ROMERO

**************@*******.*** 929-***-****

EDUCATION

Monroe College, Bronx, NY June 2021

Bachelor of Business Administration

EXPERIENCE

LISA MANAGEMENT, New York, NY August 2018-Present

Concierge

Address resident concerns and issues in accordance with the company's customer service standards.

Resolve problems and complaints that residents may have.

Receive stored and disburse residents' packages.

Maintain required records/logs and delivered packages to the appropriate residence.

Create informational flyers informing residents about programs and events.

Establish safe and clean working environment.

Perform other duties as assigned.

ROYAL PRESTIGE, Bronx, NY January 2016 – April 2016

Sales Representative

Handled all customer concerns in a proactive and positive manner, and resolved customer complaints.

Recorded and processed customer orders by phone and in-person.

Provided courteous and knowledgeable customer service in every area of the store.

Processed cash and credit payments rapidly and accurately.

Assisted customers with product selection and inquiries, as well as investigated and educated customers on the benefit of products and provided hands-on demonstrations.

Managed quality communication, customer service support and product presentation for each client.

SKILLS

Proficient in Microsoft Office (Word, PowerPoint and Excel)

Bilingual: Fluent in English and Spanish.

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