Customer Service Call Center
Resume:
Chichi Membe-Mulenga
**** **** ******* ***, ******* Ga 30041
Email: ********@*****.***
Highly interested in a Virtual Sales Manager bringing 10+ years of sales experience and ability to maximize persuasive attributes and exceptional customer service ability to generate and retain customers towards achieving the company’s sales objectives. AT&T Mobility,
Sales Executive 2
February 2020 – Date
• Generates new revenue from customers through relationship-based consultative selling and an organic focus on voice 5G, CRU data and Cybersecurity.
• 150% New sales revenue production month to month
• Creates a revenue generating culture by up-selling customers and maximizing customer spend.
• Prepares sales reports, rate plan analysis and promote peak sales performance.
• Promotes and educates clients on professional and managed services to enhance sales & service offerings an increased utilization of products from 20% to 78% during tenure.
• Negotiated rate plan and device cost processes to achieve sales goals. Key Achievement:
• Exceeded sales targets and activity metrics:
KPIs at the level of 150% and 20+ new small business clients
• Member of the Business Council Program (BAC)
AT&T Mobility, Atlanta GA.
Sales Coach Manager 1B
August 2019 -2020
• Manages, directs, and supervises the work of a Customer loyalty representatives in an inbound consumer call center who are responsible for selling and up selling the products of the Company and servicing customer accounts.
• Directs work activities to achieve volume expected to meet operational goals and unit and revenue objectives.
• Responsible for the daily application of Company and organizational policies and procedures.
• Monitors representatives according to documented standards.
• Provides feedback, coaching, training, motivation, and support to representatives.
• Counsels and advises representatives regarding performance and discipline.
• Makes suggestions and recommendations as to the hiring, firing, advancement, promotion, and other status changes for employees under their supervision. Chichi Membe Mulenga
2530 Live Springs, Cumming Ga 30041
********@*****.***
2
Key Achievement:
• Exceeded sales targets and activity metrics:
KPIs at the level of 150% and 20+ new small business clients AT&T Mobility, Alpharetta Ga.
Retail Sales Manager 1B
January 2019-August 2020
• Inspired Team through High performance, Collaboration and Teamwork
• Utilized Professional expertise to solve problems and Analyzes issues regarding Retail Customer Interaction
• Took initiative, Strived and Created Results
• Strategically Resolved Retail Problem Management Process
• Communicated Complex Concepts and had great Leadership Skills
• Handled Cash and Receipts Management
• Handled all Retail Operations
• Handled Retail Security and Retail Store based Retailing Key Achievements:
Expedited the resolution of customer problems and complaints to maximize satisfaction. Scored 95% in customer satisfaction survey.
AT&T Mobility, Alpharetta Ga.
Retail Sales Consultant
September 2007-December 2019
• Achieved 180% of new small business customers over the past 6 months period in 2018
• Met and exceeded quota/revenue target for net activations, entertainment, customer upgrades, accessories, and small business.
• Facilitated and skillfully closed sales with existing and prospective customers.
• Delivered exceptional customer service to individuals visiting our AT&T Wireless store. Responded to billing inquiries, technical support and Prepaid.
• Executed an action plan to manage sales team on generating new small business internet and achieved 100% total revenue goal.
• Selected by Management for a Leadership program which involved coaching Retail Sales Reps in generating new business.
Key Achievement:
Chichi Membe Mulenga
2530 Live Springs, Cumming Ga 30041
********@*****.***
3
• Exceeded sales targets and activity metrics:
KPIs at the level of 150% and 20+ new small business clients Georgia State University
Business Management 2023
References
Jamone McDowell
Nadia Taylor
AT&T Mobility
******@***.***
******@***.***
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