Currently warehouse associate,Delivery driving,Customer Service

JD

JERRY DOCKEN

********@*****.*** 719-***-**** Colorado Springs, CO 80915

Experienced automotive repair technician knowledgeable about servicing and repairing vehicles. Able to adapt to new procedures quickly. Desiring to bring expertise to a new role with a growing team.Focused on providing the best quality of service to customers to increase satisfaction and shop success. Proficient in removing, disassembling and repairing sst transmissions. Organized and diligent with good time management abilities. Friendly and upbeat professional enthusiastic about doing the work in an efficient and organized way. Focused on satisfying customers, supporting the team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills.

Parts ordering

Routine servicing

Safety practices

Brake systems knowledge

Gasket replacements

Coolant flushes

Writing work orders

Engine repair

Operating pneumatic tools

Maintaining records

Customer Service

Diagnostic Assessment

Troubleshooting skills

Forklift operation skills

Jack's Transmissions Colorado Springs,

CO

Sst Transmission Technician

08/2015 - 10/2020

Removed transmissions, diagnosed problems and repaired components. Evaluated integrity of repaired transmissions with shop and road tests. Performed customer work and warranty repairs in compliance with manufacturer standards.

Performed maintenance inspections, tune-ups, oil changes and other key services.

Collaborated with transmission technicians to delegate repair duties and maintain customer satisfaction.

Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.

Pursued frequent opportunities to further enhance maintenance and repair skills.

Led safety meetings and maintained safe practices throughout shop. Performed troubleshooting and diagnostic procedures to locate source of malfunctions.

Answered customer questions and discussed options face-to-face, over telephone and via email.

Discussed mechanical problems and repairs with customers in non-technical terms.

Operated forklift for loading and unloading freight. Al Serra Chevrolet Colorado Springs, CO

Parts Delivery Driver

Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, Summary

Skills

Experience

05/2013 - 08/2015 body shops and vendors.

Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.

Obtained receipts or signatures for delivered goods, collecting payment for services when required.

Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition

Obtained signatures needed to complete and process all paperwork efficiently.

Completed daily pre-trip inspection checklist before first delivery. Oreillys Colorado Springs, CO

Commercial Parts Delivery Driver

03/2010 - 04/2013

Assisted do-it-yourself customers between deliveries, including reading codes from customer's automobile and willingly and effectively installing wipers blades, baĴeries and light bulbs.

Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.

Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.

Obtained and maintained proper delivery authorization and pickup documentation.

Conducted pre-inspections to keep trucks reliable and well-maintained. Technician Colorado Springs, CO

CNG Autosport

10/2007 - 12/2011

Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.

Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.

Reviewed documentation and work order requirements. Cleaned and lubricated equipment on regular schedules to maintain life of machinery and achieve consistent operations.

Operated, maintained and performed repairs on shop equipment.

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