Customer Service Representative

KATHRYN DEAN

**** * ********* **. #**

NORTH LAS VEGAS, NV. 89032

Cell: 510-***-****

*********@*****.***

SKILLS

Ability to see a demanding project through from start to finish. Excellent Customer Service skills. Excellent Accounts payable skills. Ability to learn company specific software programs quickly. EXPERIENCE

Remote Contact Tracer/ Covid 19 Testing Assistant September,2021-August,2022 Insync Staffing

500 Office Center Drive, Ste 150

Fort Washington, PA 19037

Interviewed Covid19 positive patients. Educated patients on isolation or quarantine procedures. Worked with patients to identify people with whom the patients have been in close contact with. Located and interviewed Contacts. Completed Contact Tracer reports, Acknowledged and adhered to all HIPPA regulations. Arranged testing and vaccine injections for Clark County Nevada residents. Advised patients on Covid Therapeutics and Covid 19 prevention. Entered data in two separate databases.

Call Center Customer Service Rep. November,2019-May,2020 Aerotek Agency Job site, Logisticare Call Center

4730 S Fort Apache Rd. Las Vegas, NV 89147

Received approximately 65 incoming calls per day. Arranged Non emergency transportation for various California insurance members. Adhered to all HIPPA rules and regulations. Entered information into various computer programs. Quoted transportation insurance benefits to members. Contacted various insurance companies for verification of member benefits. Assisted members with any medical transportation issues. Adhered to all ADA regulations. OFFICE ASSISTANT August, 2018-November,2019

AARP Foundation 5450 W. Sahara Ave. Las Vegas NV. 89502 Desert Rose Adult High School, Job site

Produce student and staff identification badges.

Assisted office staff with registration of new students. Assisted walk-in students with registration. Utilized the Counselor online data input calendar. Assisted with special projects. Entered new student information into the Clark County School District database. East Bay Asian Local Development Corp. 1825 San Pablo Ave. Oakland, CA. 94612 January 2012- March 2012 Accounting Assistant

Processed high volume full cycle accounts payable system. Processed high volume employee expense reports. Prepared electronic bank deposits and bank reconciliation reports. Prepared month end reports. Prepared weekly high volume check runs. Accounts Payable Analyst May 2007-July 2011

Aspire Public Schools 1001 22nd Ave. Oakland CA. 94606 Managed full cycle accounts payable system. Negotiated new vendor contracts. Processed weekly check runs. Assisted Payroll Manager, processed electronic bank deposits. EDUCATION: Associate of Arts degree, Behavioral,Sciences. Merritt College, Oakland, California. Covid19 Contact Tracing Certificate, Johns Hopkins University, online.

Contact this candidate