Customer Service Store Manager

Tham My (Kimmie) Nguyen

647-***-**** Toronto, ON ***********@*****.***

Professional Summary

·High adaptability, quick learning, hard-working, and time management.

·Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. The born leader and analytical problem-solver with proven team building and management success. Gifted in overseeing all facets of customer-facing and back-end operations.

Business Skills & Capabilities

Microsoft Office: Word/Excel/PowerPoint/Outlook

Customer Service: Sales, Customer Service Management (CSM), and POS

Business Operational Management: Performance Tracking and Evaluations, Administration and Reporting, Operational Management and Efficiency Control, Business Scheduling and Coordinating

Strong attention to detail and accuracy

Professional Experience

MINISO LIFESTYLE INC. CANADA, Toronto, ON, Canada July 2021 – Aug 2022

Nov 2022 - Present

Store Manager

Rolled out and coordinated store standards and inventory weekly strategic plans, realizing a sales revenue increase from 52% to 80%-85% within 3 months

Evaluated data on stock levels, customer sales, and other factors. Assessed trends to make effective operational decisions.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customers’ satisfaction ratings.

Led and developed a management team of 5 people

Reviewed and monitored schedules, purchases, and other expenses to maintain a quarterly budget.

Provided customer-focused service and resolved both employee and customer queries and complaints.

BANK OF AMERICA, Toronto, ON, Canada Sep 2022 – Nov 2022

Internship (for Lead Operations Representative position)

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently.

Demonstrated respect, friendliness, and willingness to help wherever needed.

Worked flexible hours, night, weekend, and holiday shifts.

GONG CHA, Toronto, ON, Canada Jan 2021 – June 2021

Cashier/Barista

Kept barring presentable and well-stocked to meet customer needs.

Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers and inventory

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customers' demands.

Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

George Brown College, Toronto, ON, Canada Sep 2020 – April 2022

Diploma in Business Accounting, GPA: 3.45

Tien Giang High School for the Gifted, Tien Giang, Vietnam Sep 2015 – June 2018

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