Service Representative Customer
Resume:
Thekra Kassim Muthanna
El Paso, Texas
*****@****.***
Work Experience
Administrative Office Clerk
Federal-Mogul
Nov 2020 - May 2021
First on the day update orders in SAP, update in excel and clean schedules, print and distribute on the floor. Check existence of materials, generate orders for production if necessary. Customer service by attending and answering emails, providing deadlines based on schedules, and working to improve dates if possible.
Supervision of personnel to check that they are processing the order indicated in the schedules, that the material and size are in stock and make the necessary modifications and orders. Ensure that the órders are completed and reviewed and sent to the client. Adding via email the departments and supervisors in charge of following up on the completion of the order.
Customer Service Representative
Kuehne + Nagel
Sep 2020 - Nov 2020
The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow up phone calls to requestors. The CSR is responsible for all communication between the various departments within KN and it's customers
Processes orders for material or merchandise received by mail, fax, e-mail, from customer or company employee.
Compiles, sorts and verifies accuracy of data to be entered. Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone. Enters order into automated system, and computes total cost for customer. Records or files copy of orders received as requested.
Confers with warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Shipping/Receiving Clerk
Wiwynn
May 2020 - Aug 2020
Receive and print orders, sort and separate them to collect and process them by entering the information in the system, labeling, weighing and then making the shipment via fedex or ups. Cap associate
Walmart
Sep 2017 - Oct 2018
Review, scan, update inventory, expiration dates taking out what is expired, lowering prices from next to expire, stock new merchandise.
Warehouse Clerk
Big Lots
Jun 2014 - Nov 2014
I participated in a workforce training program so I learned and work in all areas in the store and warehouse like Performed duties as a stoker pricing merchandise as well as bending, twisting, reaching, pushing, pulling, and performing repetitive motions. Standing and walking for up to 4-5 hours in a row. Moving large quantities of merchandise with carts, dollies, hand trucks, and other moving objects in the warehouse and store. Pricing, stock all areas, organize, clean up, make order. Make seasonal proyects. Self-Employed
Education
EPCC Valle Verde
Asociates Degree
Started in 2015
El Paso Community College
2010 - 2008
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