Sales Associate Customer Service

Tuemoyya Peterkin

Winston-Salem, NC ***** • 919-***-**** • *********@*****.*** • LinkedIn

“Multi-faceted career spanning 6+ years with a proven track record of sales excellence and team management.”

Proactive and results-driven professional with core expertise in sales, team leadership, staff training, and customer service. Dependable with proven ability to succeed under pressure, deliver excellence, and establish genuine relationships. Adept at devising and implementing effective solutions to develop and train employees. Determined team player with abilities to negotiate and problem solve quickly, accurately, and efficiently. Aptitude for building teams to deliver high-impact human capital development, and talent recruitment functions.

●Personnel Management

●Training & Development

●Recruiting & Staffing

●Employment Tracking

●Need Assessment

●Relationship Management

●Strategies Implementation

●Sales & Negotiations

●Active Listening

●Employee Engagement

●Analytical skills

●Conflict/Problem Resolution

●Strong Communication Skills

●Interpersonal Skills

●Microsoft Excel Suite

Professional Experience

July 2022 to present – Fleet Feet – High Point, NC

Retail Sales Team Lead/Inventory Manager

Maintain sales and development of staff on the sales floor from initial customer interaction following through the completion of the sale. Daily responsibilities include shipping/receiving of new inventory into system to be stocked on sales floor or placed in proper location in stockroom, connect with staff to ensure confidence and understanding of products, meet with store management to discuss topics to better enhance the store performance and efficiency on a regular basis.

Maximize sales potential by coaching associate behaviors on the sales floor and in the stockroom.

Managing team meetings, Training, and team motivation.

Assist in sourcing, hiring, and training of new employees.

Fulfill online orders from picking products to using proper steps to ship items to customers.

Participated in the development of group training programs, from the development of schedule to completion of program with group members.

Maintain detailed records of stock levels, orders, and shipments.

Advance use and understanding of Microsoft Office products daily.

Dec 2020 to July 2022 - REI, INC - Charlotte, NC

Footwear Department Manager

Maintain sales through all channels by improving selling behaviors alongside capitalizing on all promotional events through successful event execution. Prepare store stocks effectively, coordinate daily stocking process, handle merchandise actively, carry out visual directions, and ensure compelling presentation. Share feedback with Retail Sales Managers regarding staffing and scheduling needs. Provide aid and partner with Retail Sales Managers through communication department to ensure goals, daily expectations, task assignments, and feedback.

●Established strong interest and credible expertise in product assortment, leveraged knowledge into value for customers and guided Retail Sales Specialists to do same.

●Promoted REI’s membership passionately and converted non-members to members effectively.

●Partnered with Visual Merchandising Point Person (VMPP) to assure visual pleasant presentation.

●Accommodated presentation based on changing inventory levels, new products, promotions, and market conditions like weather and events.

●Highlighted areas of opportunity and acted timely to ensure inventory and price accuracy, and product stock levels.

●Offered excellent experience to members and customers by efficient promotion of outdoor and outreach programs.

●Trained and mentored new staff, provided direction to peers, coordinated service delivery and task execution.

●Acted as role model for Retail Sales Specialists by demonstrating creativity and productivity.

Mar 2020 to Dec 2020 - SunTrust/Truist Bank - Fredericksburg, VA

Universal Banker

Held responsible for taking loan application for personal/retail consumer needs and handed over processing applications to appropriate associate. Rendered quality, accurate, and timely customer service, including daily processing of financial transactions in retail environment. Carried out related duties as required to achieve banking branch goals while meeting and exceed sales goals/referral goals and assisted to branch manager.

●Endorsed bank products through positive proactive sales informs and enlightened customers about products, services, and benefits.

●Provided teller/platform support as needed in order to keep lines to minimum and customer service to maximum.

●Informed client for products/services, assessed financial needs of profile client, followed up, and closed sale.

●Elaborated product benefits, changes, restrictions, requirements, and any relevant product information to clients.

●Explored new business opportunities and cultivated existing client relationships by cross-selling and making referrals to bank partners.

●Contributed in client calling activities during special deposit and loan campaigns.

Aug 2019 to Dec 2020 - VA Runner - Jack Rabbit Sports - Fredericksburg, VA

Retail Sales Associate

Liaised with customers to ensure proper fit of footwear, apparel and accessories by utilizing our fit process alongside promoting in-store events and training programs. Worked individually and with team also to ensure unique customer experience from sales floor to cash wrap.

●Updated actively knowledge of each shoe, apparel, and accessory line in store, as well as products fit and function.

●Fostered outstanding and genuine relationships with customers through active listening.

●Determined customer’s needs and offered optimal suggestions or alternatives.

●Assisted in maintaining organization, cleanliness, and stock storewide.

●Served as an ambassador for Jack Rabbit Sports at all activities, functions, and events.

Aug 2019 to Mar 2020 - Geico Insurance Agency - Fredericksburg, VA

Insurance Sales Agent

Tailored insurance programs to suit individual customer’s needs. Maintained state specific requirements for all insurance inquiries efficiently. Connected customers with mortgage companies for homeowner insurance. Managed all inbound calls from potential insurance policy holders and conducted customer analysis.

●Offered expert and professional advice to customers about insurance needs.

●Achieved 30% success rate in selling extra coverage by selling various products to businesses and individuals.

●Performed excellently above average in sales and quality in high call volume environment.

Jan 2019 to Aug 2019 - Capital Run Walk - Jack Rabbit Sports - Raleigh, NC

Retail Sales Associate (Keyholder)

Promoted in-store events and training programs to enhance customer experience. Assessed customer’s needs and offered optimal suggestions or alternatives. Aided in maintaining organization, cleanliness, and stock storewide. Coordinated with customers to ensure proper fit of footwear, apparel and accessories by utilizing our fit process.

●Acted as an ambassador for Jack Rabbit Sports at all activities, functions, and events.

●Enhanced learning details of each shoe, apparel, and accessory line in store, as well as products fit and function.

●Worked individually and with team also to ensure unique customer experience from sales floor to cash wrap.

●Nurtured outstanding and genuine relationships with customers through active listening.

Jul 2017 to Jan 2019 - New Balance Corporation - Raleigh, NC

Retail Sales Associate

Explored opportunities to grow new business, enhanced existing revenue and delivered top level customer service to all New Balance (NB) customers. Developed and launched innovative promotions to boost company revenue. Travelled to store locations to contribute in sales presentations and product demos.

●Devised marketing campaigns that resulted in 37% increase in store annual revenue.

●Leveraged sales and marketing expertise to meet and exceed sales quotas throughout year.

●Assured staff compliance with all company policies and procedures.

●Aligned volunteer opportunities to build NB brand within communities by establishing running groups to achieve higher store sales and recurring customers.

●Evaluated clients’ needs in tandem with District Manager to boost sales and nurture NB brands successfully.

●Recruited, trained, prepared, and mentored new sales associates by employing sales expertise and knowledge.

●Organized and Led status meetings with sales staff to develop strategies and define prioritized tasks.

Aug 2014 to Jun 2015 - Department of Public Safety (DPS) - Raleigh, NC

Accounting Clerk

Systematized and reconciled monthly expenditure reports from domestic violence and sexual assault program grant recipients. Ascertained accuracy of monthly reports and submitted quarterly payment requests. Tracked and recorded marriage license fees and divorce filing fees for disbursement to eligible domestic violence grant programs. Prepared invoices, travel reimbursements and purchase orders for Grant Administrators. Received and recorded grant awards in North Carolina Accounting System (NCAS). Prepared presentations/reports in conjunction with Grant Administrators.

●Guided grant administrators and program personnel on necessity of budget revisions to avoid reversions.

●Organized and finalized all state reports for General Assembly, Deputy Director, and Executive Director.

●Operated Share Point Tracking System to document grant contract/contract amendment progress.

●Assured compliance for state grant recipients in annual grant contract/contract amendment and application process by assisting Grant Administrators.

●Formulated filing systems and created excel spreadsheets/data bases for public use.

●Aided Executive Secretary by supporting special projects, answering emails and phone calls regarding grant matters, received and logged in-coming mail/reports.

Education & Professional Development

Barton College, North Carolina • Bachelor of Science in Physical Education & Fitness Management •

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