Customer Service Officer

Esther Agboola

**, ******* ******, ******* *****, Ibadan 081******** ************@*****.***

SUMMARY

Self-driven individual who believes in learning, enthusiastic about helping others and solving problems. Leveraging on the little experience I have in Customer Service; I have decided to pursue a career in customer relationship management with an organization where I can be constantly challenged to learn new skills and be creative while solving problems. Work Experience

Multichoice Nigeria (2019 - 2020)

Customer Service Intern

Received a two-time grant, as an outstanding customer service officer.

• Addressed customers’ queries and ensured that all lodged complaints were resolved promptly

• Followed up with inactive customers to reactivate their accounts and ensured that customers were up to date on all service offerings

• Ensured that customers’ details were up to date and accurately stored on the system

• Made a weekly status report on inactive customers and recommended a follow up plan

Blue-Ridge Microfinance Bank (2021 - 2022)

Loan Recovery Officer

Received most resourceful collection officer award.

• Keep track of outstanding debt

• Plan a course of action to recover owed money

• Locate and contact debtors

• Update account status and database regularly

• Negotiate payoff deadlines and payments plan

• Handle customer complaints and question

Education

B.Sc. Computer Science (Second Class Honors), Lagos State University, Ojo. (2014 – 2018) Dissertation: (Insert her Project topic here)

Secondary School Leaving Certificate (WASSCE), Grand College, Igando Lagos. (2006-2012) Served as assembly prefect and ensured that there was a significant increase in the level of students’ punctuality

Leadership Roles & Volunteer Experience

Treasurer, National Computer Science Students Association, Lagos State University Chapter, Ojo. (2017 – 2018)

• Overseeing the overall financial activities of the association

• Worked closely with the Association’s President on budget preparation and how to source funds to finance the activities of the association

• Ensured that there was proper recording of all financial transactions

• Ensured that funds were disbursed only when proper approval has been gotten from the President and Staff Adviser

Active member NYSC Anti- Drug and Substance Abuse CDS. (2020 – 2021)

• Organized an anti-drug abuse campaign at secondary schools across Ogun State

• Sensitized students on the negative effect of abusing drugs and substances Skills & Hobbies

Skills: computer literacy, leadership, Teamwork, punctuality, Customer relationship management, emotional intelligence, creativity and effective communication. Hobbies: organizing events, designing, and training/teaching. References are available on request.

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