Data Entry Support Specialist

JENNIFER FORD

ALBUQUERQUE, NM ***** 267-***-**** ***********@*******.*** WWW: Online Digital Resume Resourceful and innovative Instructional Designer with over 10 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs. History of improving course strength and modernizing instruction with a fresh and forward- thinking approach to education. Bringing understanding of traditional and contemporary approaches, instructional strategies and materials offerings.

Instructional Techniques

Instructional Design

Data Entry

Customer Service

Client Satisfaction

Special Event Staffing

Instructional Support Specialist, 12/1999 to 05/2020 Temple University – Philadelphia, United States

Designed, implemented, and managed successful training programs to meet department and school needs.

Designed course materials and supported the implementation. Teamed with subject matter experts in the evaluation and revision of training tools in order to continually improve learning platforms.

Collaborated with administrators to determine course objectives. Effectively implemented best training practices and adult learning principles in the planning and creation of instructional materials.

Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.

Managed 20-plus client support calls per day.

Bartender, 08/1986 to 08/1995

Meiko Lounge – Dayton, Ohio

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Upsold menu items to customers, driving up per sale revenues and maximizing profits. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Polished glassware, bussed tables and removed debris to keep customer areas clean. Served high customer volumes during special events, nights and weekends. Adhered to state laws regarding alcoholic beverage services and customer regulations. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. No Degree: Liberal Arts And General Studies

Antioch College - Yellow Springs, OH

Licensed FAA Aircraft Dispatcher - 1982

EDUCATION

CERTIFICATIONS

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