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Customer Service Agent

Location:
Washington, DC
Salary:
$19.00 or $20.00
Posted:
November 27, 2022

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Resume:

Monique Kane

**** * ** ** **** *

Washington, DC. 20019

Phone: 202-***-**** adtqfk@r.postjobfree.com

OBJECTIVE

To obtain an entry-level position in an area that would allow me to develop skills in customer service, team building and communications.

Employment History

Firefly Washington DC 09/2018- 12/2019

Hostess

Greeting and seating guest

Offer knowledge of menu choices and specials

Setting and clearing restaurant tables

Helping to maintain lobby area and making sure it is cleaned at all times

Assisting servers when there is a need

Making reservations through the system called open table for guest in person or over the telephone

Gordon Biersch Washington DC 04/2018-Present

Hostess

Greeting and seating customers

Offer knowledge of menu choices and specials

Setting and clearing restaurant tables

Helping to maintain lobby area and making sure it is cleaned at all times

Assisting servers when there is a need

Assists with To Go orders and Room Service orders

Potomac Job corps Washington DC 11/2016 – 9/2017

Customer Service Agent

Host and serve food for weekly new student lunches

Public speaking to welcome staff, students and guests to events.

Strong knowledge food and beverage service.

Guest Services Inc. Washington DC 5/2014 - 8/2014

Cook

Prepare and cook food items according to recipes, daily menus, and supervisor instructions.

Monitor menus and spending in order to ensure that meals are prepared economically.

Possess excellent communicates skills and capable of work within diversity team in an in fast-paced kitchen.

Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Ability to recognize when a problem has occurred and communicate it to management.

DC Summer Youth Employment Washington DC 6/2010 - 8/2010

Department of Health

Program Clerk

Responding to medical staff office requests

Updating physician and medical staff documents

General office duties including, but not limited to, answering phones, emailing, faxing, making copies, scanning documents

Must be reliable and possess extreme attention to detail and documentation

Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Friendship Collegiate Academy Washington DC 6/2008-8/2008

Summer youth program

Support Assistant

Interpersonal Skills - Conveys a friendly, positive attitude while maintaining professionalism

Cultivated positive relationships with participants by interacting with them during group fitness classes.

Greeted all members in a professional and friendly manner.

Educational and training

Ballou Senior High School June 2012

Hotel &Lodging 2017

Potomac Job Corps Washington DC 2017

S.T.A.R.T (Skills Tasks and Results Training) Certificate 2017

American Hotel & Lodging Educational Institute

OPAC 2017

Office Proficiency Assessment and Certification



Contact this candidate