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Customer Service Representative

Location:
Lexington, SC
Posted:
November 27, 2022

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Resume:

Ashley Riley

Lexington, SC *****

adtqcs@r.postjobfree.com

+1-706-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Online Customer Service Representative/Phone Banker Wells Fargo - Columbia, SC

January 2017 to May 2021

Assisted customers with basic account inquiries, account openings, account maintenance, banking card maintenance, rate information, savings bond information, travel plans and transfers between personal accounts and/or line of credit accounts. • Referred appropriate product types to benefit both All south and the customer. Promote promotions (CD's, Checking and Savings types). • Interacted effectively with other lines of business to ensure we exceed the needs of clients. • Utilized interpersonal and critical thinking skills to foster a great team environment. • Assisted manager with training new hires, conducting monthly team meetings, and answer any questions that team members may have all using the ONLINE Software and program sector of Wells Fargo.

Bank Teller/Customer Service (Temporary)

Allsouth Federal Credit Union - Red Bank, SC

March 2015 to November 2016

Assisted customers with basic account inquiries, account openings, account maintenance, banking card maintenance, rate information, savings bond information, travel plans and transfers between personal accounts and/or line of credit accounts.

• Referred appropriate product types to benefit both All south and the customer. Promote promotions

(CD's, Checking and Savings types).

• Interacted effectively with other lines of business to ensure we exceed the needs of clients.

• Utilized interpersonal and critical thinking skills to foster a great team environment.

• Assisted manager with training new hires, conducting monthly team meetings, and answer any questions that team members may have.

• Upsold current products in addition to selling, marketing, and promoting new products. Customer Service Rep II

Teleperformance - Columbia, SC

June 2011 to May 2015

Answered 80 to 100 calls per day. Screen call for managers and respond to routine questions utilizing tact and courtesy in interactions with others

• Apply knowledge of products, processes, and procedures to assist external and internal customers

• Explain billing information and process payments

• Effectively and efficiently listen to customer requests to provide accurate resolutions of issues

• Make outgoing calls to ensure the highest level of customer satisfaction

• Respond to customers email inquiries

HR Administrative Assistant/Receptionist

Trojan Labor - Columbia, SC

June 2009 to January 2014

Followed standardized company procedures relating to all aspects of the office performance

• Answered incoming calls in a professional manner

• Maintained suitable and sufficient office stationary levels

• Established stationary requirements for the Office

• Processed of all the payroll on a weekly basis

• Managed payroll and other tasks relating to staff wages

• Updated databases with confidential and relevant information

• Sourced candidates C.V's from various job boards or other media sources

• Ensured that all information and documentation is compliant with guidelines of the Data Protection Act

• Arranged interviews and confirming interviews by email

• Coordinated and communicated activities for the Office including all employee events

• Responsible for Daily Dispatch & Equipment disbursement, work orders, etc.

• Responsible for New hire process, initial phone interview, I-9 requirements, drug screens, job offers, job posting, candidate screening

Education

High School Diploma

Airport High School - West Columbia, SC

May 2006

Skills

• Customer Service, CSR, HIPPA experience, Customer Care, Call Center expert, Microsoft Word, Microsoft Office Suite, Excel, PowerPoint, Lotus NotesAll Gaps in Employment have been supplemented by My secondary At-Home buisness. (HairVendor) (10+ years)

• Banking

• Upselling

• Salesforce

• Databases

• Presentation Skills

• Insurance Sales

• Business Development

• Account Management

• Research

• Sales

• Quality Assurance

• CRM Software

• Office Management

• Negotiation

• Underwriting

• Payroll

• Interviewing

• Relationship Management

• Administrative Experience

• Merchandising

• Management

• Event Planning

• Financial Report Writing

• Recruiting



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