Customer Service professional, caregiver (Certified), COVID-19 ceHeal

SHARON STUBBS

WEST COLUMBIA SC

803-***-**** - *******************@*****.***

Professional Summary

Dedicated Healthcare/Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

03/2015 to Current

Spa Associate

AMERICAN SPA – Columbia, SC

Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits

Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes

Worked with new employees to enforce account management protocols and customer service standards and optimize performance

Trained new employees

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

05/2008 to 04/2015

Traveling CNA

MCLEOD HEALTHCARE (Personal Care Division) – Florence, SC

Provided direct patient care, stabilized patients and determined next course of action

Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans

Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions

Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms

Administered different therapies and medications in line with physician orders and treatment plan

Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.

05/2003 to 03/2008

CNA (Hospice)

HERITAGE NURSING HOME – Florence, SC

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

Certifications

First Aid/CPR Certified

PCA - Personal Care Aide

Covid-19 Precautions

Education

1987

High School Diploma

Wilson High School - Florence, SC

references are available upon request

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