Customer Service Team Member

Jerome Emanuel

Brooklyn, NY P: 929-***-**** E: ******.*******@*****.***

Enthusiastic and well-rounded college student who demonstrates strong time management, interpersonal, and organizational skills. Highly adept at managing multiple priorities while delivering excellent customer service. Knowledge of MS office applications and critical social media platforms.

• Welding

• Fabrication

• Blueprint Reading

• Machining

• Forklift Operating

• Shift Management

• Food Service

• Food Preparation

• Food Safety

Education & Certifications

Minnesota State College, SouthEast – Red Wing, MN

Focus: Welding Technology

Forklift Certified

Xaverian High School - Brooklyn, NY

Graduated June 2016

Professional Experience

Valley Craft - Lake City, MN June 2020 - Present

Welder/Fabricator

• Perform repairs and related work such as bending, forming, beveling, and notching of metal

• Perform all work within Standard Repair Times

• Work from prints, drawings, and verbal instructions

• Perform standard layouts and set-ups of dimensions and tolerances

• Utilize standard shop hand tools, measuring devices, and equipment

• Perform other maintenance-related work as required

• Maintain a clean, safe work area in compliance with OSHA standards Arby’s – Red Wing, MN April 2017 – June 2020

Shift Supervisor

• Provided training to new team members

• Delegated tasks to restaurant staff and supervised their performance

• Helped ensure product quality and customer satisfaction

• Directed customer service support in person and via telephone

• Ensured consistent execution of systems to maintain a clean and organized restaurant Extracurriculars

• Hudson Havoc Hockey Team Member – US Premier Hockey League 2017 - 2020

• Long Beach Sharks Hockey Team Member – Long Beach, NY 2016 - 2017

• Xaverian High School Hockey Team Captain – Brooklyn, NY 2015 - 2016

• Xaverian High School Hockey Team Member – Brooklyn, NY 2012 - 2015

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