Juliann Yeager adtq0k@r.postjobfree.com 267-***-****

Innovative, driven, and adept at handling multiple complex projects simultaneously. Resourceful in solving problems while maximizing available resources. Keen ability to quickly establish and maintain strong communication channels across the enterprise, including developers, analysts, project and test managers, executive management, and all project stakeholders. Has acquired skills for analyzing large volumes of information and critical business problems while obtaining IT governance, project management, quality assurance, and customer service skills.

EDUCATION

Syracuse University - Bachelor of Science in Information Management and Technology May 2009 EXPERIENCE

New York Life & Cigna - Group Benefits Solutions March 2015 – May 2022 Business Operations Manager - IT

• Managed the Group Benefits Solutions IT Operations function and team. This encompassed owning all Financial Management, Contract Management, Resource Management, and Business Management Operations for the Group Business Solutions IT department

• Managed Financial Operations, including budget tracking, forecasting, paying invoices, mitigating risk, and finding opportunities, across GBS IT. Totaling approximately $150M per year and successfully closing the books with multiple Financial Partners. Simultaneously forecasting out the financial projections for future years as part of a five-year roadmap

• Owned and oversaw all procuring, strategizing, planning, and execution of all GBS IT Software Agreements, Software License Maintenance, and Labor Contracts

• Maintained the GBS IT roster, access management, and monthly allocations, of 1,000+ IT resources across multiple locations

(domestic onshore locations as well as various offshore locations)

• Facilitated the relationship across more than 20 Vendors, as well as almost 40 GBS IT Managers, to assist with overall business operations

Change Management and Asset Manager - IT

• Implemented additional governance and managed the team responsible for tracking and properly reviewing and obtaining correct approvals of software production changes by partnering with project leads and production services to identify scheduled production changes and ensuring production readiness, implementation, and back-out plans are in place

• Assessing change management to integrated releases to ensure holistic delivery impacts are considered while assisting in the design of Tableau dashboards. Maintaining these dashboards and governing change in assets across multiple environments Project Coordination Specialist – IT

• Responsible for coordinating all governance and resource project management deliverables. Provided ratings for projects’ phases to manage overall program health, while gathering enhancement requests from IT Directors and PMO Leads

• Developed and maintained release plans and owned the master release delivery schedule Consultant – Multiple Clients September 2009 – March 2015 Cigna, Covance Inc, TD Bank, Morgan Stanley, Merrill Lynch, Lincoln Financial Group PMO Analyst & Coordinator - IT

• Employed standard project governance discipline in guiding PMO leads, IT Directors, and Executive Management to reach the deliverance of appropriate technology solutions to business partners on-time while staying within the scope and compliant with enterprise and IT policies

• Managed the deliverance of project dependencies and generated, updated, and improved existing departmental project strategies, methodologies, policies, and procedures of the project office while providing graphical project dependency matrices for executive management

• Provided reporting, and maintained the changes in cost, schedule, forecasts, and project baselines while monitoring the progress of the overall health of each business unit within IT. Covance Inc. - PMO Analyst & Coordinator – IT March 2012 – October 2013 The Bank of New York Mellon - Business Analyst – Intern June 2008 – May 2009 COMPUTER SKILLS

Expert in Microsoft Office, SharePoint, multiple portfolio and budget managing tools (ie: PPM, Clarity, Primavera), Waterfall, Agile, Tollgate, and hybrid Software Development Lifecycle methodologies