Melissa Alves

Customer Service Driven

Sacramento, CA 95833

adtpzu@r.postjobfree.com

+1-725-***-****

Customer Service professional, dedicated to providing a great customer experience. Authorized to work in the US for any employer

Work Experience

Sales Service Distribution Associate

UNITED STATES POSTAL SERVICE (USPS - Full Time) - Ione, CA April 2022 to June 2022

Responsible for front counter sales. Provided all services for mailing and shipping needs for customers. Sorted incoming/Outgoing mail for delivery. Maintained Post Offices Boxes, by renting and delivering mail to them. Ordered merchandise and offices supplies. Daily bank deposits, generated daily operation reports. Ensured daily Covid-19 compliance were met . De-escalation of complaints from customers utilizing the 360 method. Conflict resolution practices. Rural Mail Carrier

Post Office USPS - Sacramento, CA

December 2021 to April 2022

Responsible for sorting and getting mail ready for daily deliveries. Delivering mail and packages to rural areas within the assigned Post Office location .

Repair Technician

STERIS IMS - Sacramento, CA

December 2019 to May 2021

Repaired all wheeled equipment in the operating rooms at various hospitals throughout Northern and Southern California, Washington State, and Oregon. Repaired stainless steel surgical instruments. Sharpened, polished, sterilized.

Ramp Service Agent

GAT Airline Ground Support - Sacramento, CA

July 2019 to October 2019

Providing service to customers flying on different airlines, by loading and unloading baggage on airplanes. Marshaling planes into ramp area and pushing plane out to the start engine area. Cleaning planes on arrival.

Postal Support Employee

United States Postal Service - Sacramento, CA

November 2018 to March 2019

Sacramento, CA

April 2018 to Present

Responsible for processing incoming mail for daily delivery. Sales stamps and various shipping materials. Inputs customers request for forwarding, changes of address, and vacation holds for mail. Keeps inventory of postal supplies and updates new policies and procedures. City Carrier Assistant

United States Postal Service - Rocklin, CA

November 2017 to March 2018

Responsible for delivering mail and parcels to residential/business customers. Scans mail to ensure all information is in computer system for verification and tracking. Manager

Platinum Storage Group - Roseville, CA

September 2017 to October 2017

Contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. Responsible for assisting in the overall operation of the storage facility. Acts as customer service representatives, lease storage units or parking spaces, market the property to the community, collecting on past-due accounts, banking, enter data, file and perform light maintenance of the property.

Mail Handler

United States Postal Service - West Sacramento, CA March 2017 to May 2017

Processing incoming mail to be distributed to the proper departments, for final distribution to local postal offices and mail carriers.

Relief Manager

Superior Self Storage - Sacramento, CA

April 2016 to July 2016

Responsible for renting, cleaning, and securing storage units daily. Light maintenance as needed. Selling moving supplies. Making bank deposits, keeping inventory, processing pre-liens and auction paperwork. Making courtesy and collection calls to tenants, performing daily lock checks, and floating between locations. Sitelink and Space Control software.

Customer Service Supervisor

Walmart

June 2015 to July 2015

Responsible for front end of store and the supervision of twenty plus cashier's and associates. Key holder, processed returns, scheduled and monitored breaks, balanced cash drawer, coached associates, cashed payroll checks and provided efficient customer service to customers. Department Supervisor

Women's Special Sizes - Anchorage, AK

January 2012 to April 2012

Provided customer service through leadership and supervision of assigned Division and participates in customer service and sales support activities that ensure a shopping experience that promotes the Company's ability to most effectively meet sales and profit objectives. Assists management in ensuring service levels provided in Customer Service Centers meet or exceed standards established by the company. Ability to provide

sales floor leadership and motivate others to performance levels to meet established customer service levels. Requires the ability to work independently exercising good judgment in the decision making process.

Pricing/Signing Manager

Jcpenney - Anchorage, AK

April 2011 to January 2012

Provided customer service by supervising and participating in store signing and pricing activities. Coaches, develops and motivates the Pricing/Signing team and other associates to achieve optimum productivity, and execution of Pricing/Signing activities to standards. Responsible for the consistent implementation of Company pricing and signing accuracy programs at the store level. Reported weekly sales/profit goals for the different departments. Coached my team of pricing associates to be in compliance with company SOP"s, providing excellent customer service. Maintained reports for inventory control of merchandise of all store departments. Responsible for employee engagement, onboarding, coaching, performance reviews, hiring/firing, key holder, cash room, loss prevention. Executive Secretary/Signal Support Systems Specialist United States Army

November 1998 to September 2008

Responsible for maintaining the calendars for the Command Staff, filing, preparing correspondence, answering, multiline telephone phones, in processing and out processing of new Army Recruiters in the battalion. Operates mail scales and mail postage machines, sorting and delivery of mail to proper sections. Arranges pickup of outgoing packages with Federal Express. United Parcel Service, and United States Postal Service daily. Prepares letters of appreciation, provides support to others sections within the battalion as needed.

Make all travel arrangements for Battalion Command Staff, Company Commanders, Company First Sergeants, Civilian employees, recruiters and process vouchers. Education

Diploma Medical Assistant in Medical Assistant

National Education Center - Sacramento, CA

October 1992 to Present

None in Paralegal Studies

UC Davis Extension - Sacramento, CA

February 2016 to November 2016

Associate in Fine Arts

Sacramento City College - Sacramento, CA

September 1987 to June 1990

High school diploma in Required Core

Hiram W. Johnson High School - Sacramento, CA

September 1983 to June 1987

Skills

• Collections (5 years)

• computer operations (10+ years)

• Credit (4 years)

• Microsoft office (10+ years)

• Multi-line (10+ years)

• Multi-line phones (Less than 1 year)

• operations (4 years)

• Typing (10+ years)

• Basic Math

• Customer Service

• Software Troubleshooting

• Sales Support

• Microsoft Windows

• Help Desk

• Network Support

• Troubleshooting

• Technical Support

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• LAN

• Desktop Support

• Operating Systems

• Warehouse experience

• Legal research

Military Service

Branch: United States Army

Rank: E-5

Certifications and Licenses

Driver's License

CDL C

Secret Clearance

Assessments

Work style: Reliability — Highly Proficient

July 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Sales skills — Proficient

August 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient

Retail customer service — Proficient

October 2019

Comprehending and responding to retail customer needs. Full results: Proficient

Work style: Conscientiousness — Expert

April 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Supervisory skills: Motivating & assessing employees — Highly Proficient July 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient

Written communication — Completed

July 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed

Typing — Completed

June 2019

Transcribing text using a standard keyboard

Full results: Completed

Emotional competence — Highly Proficient

October 2019

Managing one's own emotions and understanding those of others. Full results: Highly Proficient

Verbal communication — Proficient

May 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Basic mechanical knowledge — Proficient

May 2021

Understanding and applying mechanical concepts and processes Full results: Proficient

Basic attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Basic computer skills — Proficient

September 2021

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Management & leadership skills: Impact & influence — Highly Proficient September 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient

Filing & organization — Proficient

February 2022

Arranging and managing information or materials using a set of rules Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Microsoft Office, Legal Software, Adobe, Open Office, Typing and Multi-line phones (10+ years), Collections (4 years), Research (3 years)

Basic Computer Skills - Proficient

March 2019

Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.

Full results: https://share.indeedassessments.com/share_assignment/sfoc-zniffknub7k Memorization & Recall Skills - Highly Proficient

March 2019

Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.

Full results: https://share.indeedassessments.com/share_assignment/yzaxvevgbycge90o First Aid Skills - Proficient

March 2019

Measures a candidate's ability to identify treatments for common medical emergencies. Full results: https://share.indeedassessments.com/share_assignment/nuwbneowxfjeinyu Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

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