Customer Service Director
Resume:
ERIKA MACGILLIVRAY
**** **** ** #*** ******, TX *5035
*******@*****.*** 661-***-****
OBJECTIVE
To find a remote/work-from-home job/company that I can work for that will benefit from my skill and knowledge as I would from them.
SKILLS & ABILITIES
I have many years of experience working in customer service and as a supervisor. I can work with any personality and in any situation while remaining professional.
EXPERIENCE
NORTHWEST PATHOLOGY
BELLINGHAM, WA
January 2021- May 2022
Lead person for Production Assembly Department
EXPRESS EMPLOYMENT PROFESSIONAL
BELLINGHAM, WA
September 2020 – December 2020
A contract worker for Northwest Pathology
VOLT TEMP AGENCY – RICHARDSON, TX
April 2018 – August 2019
I worked as a contract worker for Texas Instruments
VOLT TEMP AGENCY – PASO ROBLES, CA
2017-2018
I worked for Agriseed Company in San Luis Obispo, Ca for approximately
4 months with the offer for permanent hire pending.
CUSTODY ASSISTANT - LA COUNTY SHERIFF DEPARTMENT
2008 - 2015
Assist sworn supervisory staff in a main or dormitory control booth by
monitoring inmate movement and controlling entry and exit to a facility.
Assists in supervising the conduct of inmates in sleeping quarters, during
meals and bathing, at recreation, and on work assignments. Assists in
instructing and overseeing the work of a group of inmates assigned to
various operational, maintenance, or other rehabilitative activities.
Ensuring the maintenance of order and security in the detention area of a
facility, and compliance with administrative rules and regulations.
HOSPITAL SECURITY - ANTELOPE VALLEY HOSPITAL
2005 - 2008
Implements hospital access control procedures at all hospital entrances.
Responds to emergency calls, making initial assessments of situations
using tact, diplomacy, and judgment. Resolves violent and potentially
violent situations. Intervenes with individuals attempting to impose
physical harm to themselves or who are posing a threat to others or to
hospital property. Provides security and protection to Hospital patients,
visitors, employees, and customers by patrolling areas.
CCTV OBSERVER/SERVICE DIRECTOR - METRO
1999 - 2005
Stands at assigned locations along vehicle’s route to collect transit
surveillance data. Conducts checks of revenue and non-revenue service
vehicles to determine pull-outs, pull-ins, off-route, and other travel
movements. Documents information regarding traffic conditions,
passenger loading, vehicle condition, operator conduct, missed/canceled
trips, service interruptions, including accidents, construction, and
emergencies, and other information relevant to the type of check being
performed. Contributes to ensuring that the EEO policies and programs of
Metro are carried out.
EDUCATION
CAL STATE NORTHRIDGE UUNIVERSITY (CSUN), NORTHRIDGE, CA
3 YEAR OF COLLEGE – NO DEGREE OBTAINED English major, Art minor
COMMUNICATION
Communication is one of my many strengths. I can communication and reason with many personalities of all walks of life.
LEADERSHIP
A great leader starts by becoming a great follower. Over time I have worked and learn from the good and bad from all those in leadership that have crossed my path which has groomed me to be a good example of a great leader, yet still allowing myself plenty room for growth.
REFERENCES
FEIRA VILLALBA, CUSTODY ASSISTANT
LA COUNTY SHERIFF DEPARTMENT
EMARY HENRY, CAR SALES
AUDI PLANO
Contact this candidate