Service Representative Administrative Assistant

Rosetta M. White

Email: ***********@*****.***

Cell: 443-***-****

WORK EXPERIENCE

CK Hobbie

Allentown PA

July 2021-March 2022

Member Service Representative for PaBlueCross Medicare Health Plans: I handled inbound calls answering inquiries regarding explanation of benefits, explanation of plan coverages and member costs, problem solving as it relates claims issues, and related demographic updates.

Insight Global

Philadelphia PA

March 2021 – June 2021

Contact Tracer: This remote position is responsible for reaching out to all patients diagnosed with COVID-19 to learn more about patients' medical histories, the people who they have had close contact with, and to provide them with information and guidance to interrupt ongoing transmission and reduce spread of COVID-19. Using a web-based platform(Salesforce) and telephone to communicate with assigned contacts, I obtained symptom information, referred contacts for testing, and provided instructions for quarantine. I followed all scripts, policies, and procedures provided by Pennsylvania Department of Health training regarding confidentiality and the handling of personally identifiable information (PII) and personal health information (PHI). Operated and maintained computer provided laptop, monitor and call accessories.

GTP (GTP) Corporation-Hershey PA

Justine McCarty 717-***-****

Oct 2019-March 2020

Photographer for Hershey Chocolate World (Work ended due to COVID 19 concerns)

Pa Dept of Revenue-Harrisburg PA

Bureau of Individual Taxes

Sherry Brady 717-***-****

March 2020 – Sept 2020(work ended March 13 due to COVID-19 State Offices Closing)

Tax Season Clerk

Received and Processed Pa County Property Tax Records to assist determination of Pa School Tax Revenue

JFC Temps-Camp Hill PA

Deb Shindel 717-***-****

June 2014-Jan 2015

Worked as a Customer Service Representative at Corporate Headquarters of a national insurance company. Processed by setting up claims, payment of claims, directed customer calls to appropriate department.

Dept of Labor & Industry-Harrisburg PA

Nov 2013-April 2014

Intermittent Intake Interviewer-Temporary

Responsible for initial interview for unemployment compensation candidates. Explain Unemployment Compensation Law, approved start of unemployment benefits, provided necessary documentation to unemployed workers.

PHEAA - Harrisburg PA

Nov 2012-March 2013

Federal Loan Counselor

Enrolled students in PHEAA sponsored programs. Explained loans, deferments and repayment schedules.

Pa Turnpike Commission – Middletown, PA

Nov 2011-March 2012

Inventory Specialist

Created and updated materials management system and updates to PA Turnpike SAP inventory system.

Community Action Association of PA Harrisburg, PA

11/24/2006-03/11/2011

Administrative Assistant/Office Coordinator

Provided administrative support for a nonprofit community services state association. Responsibilities included: office facilities management involving the solicitation, review and selection of vendors for building maintenance, Prepared, scheduled, coordinated planned association trainings, board meetings, and special events; solicited proposals from hotels, negotiated rates and ensured meeting requirements were included in hotel agreements; for attendees and staff prepared and converted Excel spreadsheets into and from ACCESS db to track and update seminar payments, and hotel registrations. Project assistance for association partnership with the PA Dept. of Welfare and member agencies in the COMPASS program including: Establishment in Excel database inventory of computer equipment distributed to over 30 Community Action Agencies across the state; maintained and tracked s/n of laptops, printers and other peripherals for warranty confirmation, prepared reports identifying equipment delivery status, condition and locations. Prepared correspondence for ED signature, created Powerpoint presentations for board presentation, assisted the grants administrator in the preparation and submission of federal and state grant applications; Coordinated office mailings, maintained U.S. postal machine, including equipment maintenance, updated mailing rate changes, uploaded electronically dollars as required.

Keystone Staffing Services Lemoyne, PA

8/1/2004 – 1/01/2006

Placed as an Administrative Assistant for Non Profit Organization: Performed A/R and A/P, bank reconciliations utilizing MS Office Quick Books financial accounting program. Created and updated board members info, coordinated and set up board meetings, ordered supplies, answering phones, referred clients to appropriate state/federal private organizations as required.

Worked at a Profit organization with the Training Manager at a manufacturing facility to design and schedule 300 employees for training for a new company wide computer system. Using Excel, PowerPoint, Word and MS Outlook, I coordinated scheduling of classes, updating attendance, created training certificates for local and remote employees. Used Oracle 11i to assign/update employee job descriptions.

Dept of the Navy-NOLSO Mechanicsburg, PA

8/1/1987-9/1/2003

Interpreted OPNAV/DOD guidance for the management of conventional ordnance and developed configuration, requisition, procurement and management guidelines for inclusion in the Navy Ammunition Logistics Center (NALC) Conventional Ordnance Policies and Procedures Manual. Coordinated the revision, editing and review of manual to ensure consistency, policy interpretation and accuracy of manual in accordance with government and program guidance. Verified accuracy and layout of schematics, pictures for various ammunition magazine. Interacted with field offices, CO, s and other services to ensure policy consistency/compliance and material integrity. Directed the requisitioning, prepositioning, budget preparation, of NOLSO ordnance inventory. Worked with DOD agencies, CO’s, program managers, field office representatives to ensure funds are received as well as the correct funding authority, or that problems encountered are rectified through the most effective means possible. Determined replenishment or initial supply action to ensure availability of stock to support assigned projects, field testing or war games. Tracks status of parts due in, received, and issued and presented program assessments. Performed stock reviews to maintain serviceable assets quantities. As necessary, conducted on site inventory reviews and confirmation of location of ordnance at Navy storage locations. Interacted with other services to coordinate common material procurements and shipments as necessary.

EDUCATION

Graduate Johns Hopkins University, Coursera Cert of Completion - COVID 19 Contract Tracing March 2021

Harrisburg Area Community College (HAAC) Contact Tracing Program September 2020

B.A. Temple University, Phila. PA 1982

PC Easy Lancaster, PA

Certificate of Completion-MS Access HAAC

Shippensburg University-Dixon Ctr, Harrisburg, PA 9/95-12/97 Earned 15 credits toward M.P.A

VOLUNTEER: Antioch Church Food Pantry, Ngozi, Inc. Member Harrisburg Reservoir Park Greenhouse Advisory Comm

REFERENCES: Upon Request

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