Mail Handler Service Representative

Location:

United States

Posted:

November 27, 2022

Contact this candidate

Resume:

MELISSA CHEEK

**** ******** *****

Greensboro, NC 27407

336-***-**** Cell

*************@*****.***

QUALIFICATION PROFILE

Seasoned administrative assistant seeking to return to the administration field where I can add value to the organization utilizing the following skills:

● Proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint)

● Specialize in QuickBooks, Payroll Accounting, Accounts Payable/Receivable

● Knowledgeable in Tax Accounting, General Ledger, Bank Reconciliation

● Exceptional Customer Service Skills

● Proficient Oral and Written Communications

● Optimal Administrative & Secretarial Skills

EDUCATION

Brookstone College, Greensboro, NC School Closed May 21, 2015 Major: Accounting Systems Technology

Honors/Awards: Honor Roll, Perfect Attendance, President’s List, Spirit Award Durham High School, Durham, NC Graduated June 1994 Area of Study: Business

Honors/Awards: National Honor Society, Beta Club

EXPERIENCE

Newell Brands

June 2021-Present

Consumer Care Representative (WFH)

Provide exceptional consumer care by processing warranty claims, answering questions about Graco products, adhering to attendance policies, quality metrics, process phone orders, maintain accurate consumer information

Aerotek

Newell Brands

January 2021-June2021

Consumer Care Representative (WFH)

Sykes Company, NC Verizon Wireless

November 2020-January 2021

Customer Service Representative (WFH)

Resolve incoming customer calls in reference to their postpaid Verizon wireless accounts, Issue account credits/adjustments per policy, Maintain accurate customer information, Adhere to strict quality assurance policies in reference to call flow, customer service, system usage, Place orders for customers using online ordering system, Device changes/upgrades, Tier 1 Troubleshooting

Customer Contact Channels (C3Connect), AZ Agero

06/20-11/20

Roadside Assistance Agent/Accident Management Intake Agent (WFH) Provide emergency roadside assistance via dispatching a tow truck, flat tire change, other roadside assistance as required through auto insurance/mobile telephone/automotive group companies, Record vehicle accident information and dispatch tow services for accident clean up, Follow up with Insurance and Service Providers to ensure quality service, update customer information, payment/adjustments, Maintain accurate customer information/vehicle information, De-escalate customers, Process payments for services rendered via online system Graham Personnel Service, NC Ralph Lauren 2017-2019 (Seasonal) Customer Service Representative

Resolve incoming customer service calls from Ralph Lauren customers, Solve customer issues as related to billing/payments/orders, Maintain/update accurate customer information, Maintain a positive rapport amongst customers & Ralph Lauren, Place orders for customers using online ordering/payment, system Genesys and SalesForce, for customers, Adjusting prices for sale items, Changing shipping information, Updating billing/shipping information for customer profiles, Giving “Legendary” customer service Conduit Global,McLeansville, NC 2015-2016

Customer Service Representative

Resolve incoming customer service calls from Verizon Wireless Prepaid customers, Activate/deactivate wireless service for cellular devices, portable wifi devices, tablets, report devices lost/stolen, Solve customer issues as related to billing/payments/service addresses, Maintain/update accurate customer information,Maintain a positive rapport amongst customers & Verizon Wireless

United States Postal Service, Greensboro, NC 2004-2015 Mail Handler

Receive mail from transporter, Expedite containerized mail from trailers, Process mail to specified delivery route, Transport mail via forklift, Print/Assign Placards for designated mail, Track mail internally

*Safety Captain of the Year Award 2005, Ten Years of Service Award, 2014, Ten Years Accident Free Award, 2014* Best Value Hotels, Durham, NC 2002-2007

Front Desk Clerk/Bookkeeping Assistant

Mastered a multi-line telephone system, Demonstrated Customer Service, Performed Guest Check-In/Out, Received Reservations via email, telephone and facsimile, Acquired Construction Company Contractual Lodging Accounts, Maintained Accounts Receivable/Payable, Recorded Bank reconciliations, Conducted Bookkeeping transactions, Mastered QuickBooks, Maintained Inventory Control, Performed Cash deposits, Maintaining In-House Accounts, Cash handling, Credit card handling, Provided Payroll Accounting, Utilized Microsoft Office Suite, Demonstrated excellent Front Office Duties

*Employee of the Month August 2003, December 2003, Employee of the Year 2003, Salesman of the Quarter July 2003-September 2003, Salesman of the Year 2003, Employee of the Year 2004* PBM Graphics, Inc., Durham, NC 2001-2003

Payroll Clerk

Provided Payroll Accounting, Completed Data Entry, Performed Bookkeeping, Recorded Bank reconciliation, Utilized Microsoft Office Suite, Streamlined Front Office Duties

*Best New Employee, Quarter #3, 2002*

MELISSA CHEEK

4403 Beckford Dr

Greensboro, NC 27407

336-***-**** Cell

*************@*****.***

REFERENCES

Educational

Marie McCraw, Instructor Brookstone College

424 Galimore Dairy Road

Greensboro, NC 27409

336-***-****