Susan Muschall

Blair, NE *****

adtp9r@r.postjobfree.com

+1-402-***-****

Motivated self- starter with extensive experience in the customer service field.

Exceptional team player provides a strong work ethic always willing to go above and beyond

Areas of expertise:

Customer Service Organizational Skills Inventory Control Vendor Coordination Authorized to work in the US for any employer

Work Experience

Private Caregiver

Heaven TouchLLC - Omaha, NE

April 2022 to Present

Caregiver for Dementia Patient. Assist with all daily activities, as well as companionship, dispensing medication, laundry, preparation of meals. Transportation to and from Dr. Appointments Customer Care Specialist

American Broadband - Blair, NE

June 2021 to Present

Answer customer calls, handle billing issues as well as schedule new services. Handle walk in customers. Handle all customer complaints as well as troubleshoot service issues to find best resolution for them. Customer Service Concierge

Celebrity Staffing - Omaha, NE

December 2020 to February 2022

Answer incoming calls regarding COVID-19 testing with results, concerns and appointment setting. Imaging Clerk

TriPlus Services - Omaha, NE

October 2019 to February 2020

pen and scan all Mail. Reconcile checks, Print Checks and all correspondence from Tri Plus to Policy Holders and clients. Insert Correspondence in inserter then postage machine for mailing. Index all correspondence to correct workflow. Extra duties as assigned. Data entry/Imaging clerk/Receptionist

Durham Staffing Inc - Region 6 - Omaha, NE

December 2017 to June 2018

Temporary Assignment to scan Gl ledgers as well as payroll and provider information into computer, Name and move to Peach tree and Sage software programs. Sort and file documents into proper areas. Answer and direct calls, greet visitors, data entry. Buyer, Packaging

Skinner Baking Company

November 2014 to July 2017

Job Duties:

• Manage order entry and revision of existing orders

• Responsible for entering receiving packaging and ingredients into Great Plains program

• Verified the completion of project trace sheets

• Maintain cycle counting of packaging and ingredients to ensure correct inventory

• Accountable for all aspects of month end close

Supply Chain Assistant

Skinner Baking Company

November 2013 to July 2017

Job Duties:

• Organize production sheets, validate accuracy for reporting

• Enter production into system

• Maintain inventory

• Coordinate with shipping mangers and leads to ensure proper inventory placement

• Prepare transfers between warehouse and plants

Office Assistant

Kentmaster Manufacturing Inc

July 2010 to November 2013

Job Duties:

• Receive all incoming calls, correspondence, packages and scheduled shipping for pickups

• Maintain office operations and administrative responsibilities

• Researched quotes, updated order entries and purchased equipment for meat industry

• Managed office maintenance and order office supplies Account Assistant

Bunzl Processors

November 1996 to July 2010

Job Duties:

• Early receptionist duties led to promotion of expeditor then to account assistant

• Answered phones and solved customer queries

• Served as account liaison between sales reps and client while handling client orders

• Communicated directly with clients regarding invoice orders and discrepancies

• Demonstrated initiative by working close with senior management on special projects Education

High school or equivalent

Josephs College of Beauty - Omaha, NE

1989 to 1990

Blair High School - Blair, NE

August 1985 to May 1988

Skills

• GREAT PLAINS (2 years)

• AS400 (10+ years)

• EXCEL (10+ years)

• MICROSOFT OUTLOOK (10+ years)

• OUTLOOK (10+ years)

• Typing

• Data Entry

• Data Entry Operator

• Customer Service

• Data-Entry

• Word

• Docket

• Administrative Experience

• Microsoft Word

• Computer Literacy

• Basic Math

• Order Entry

• General Ledger Accounting

• Journal Entries

• Sage

• Balance Sheet Reconciliation

Certifications and Licenses

Driver's License

Additional Information

TECHNICAL KNOWLEDGE AND SKILLS

Software & Web Applications: Great Plains, Vicinity, As400 Applications: Proficient in Microsoft Outlook, Word, Excel and PowerPoint

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