Customer Service Sales Associate
Resume:
Zoey Hopper
Galveston, TX *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Floor Manager/SalesAssociate
Dolphin World - Galveston, TX
May 2018 to Present
Manage the front of the store
• Price and stock merchandise
• Assist customers with finding what they want(up sell)
• Resolve issues in store
• Keep everyone busy
• Clean and organize store
• Ensure the store is clean, fun and safe for everyone
• Tend the beer stand for events• Provided outstanding customer service and ensured guest satisfaction Sales Associate
Walgreens - Galveston, TX
December 2019 to April 2020
Unload the truck, stock shelves, help customers, run register Manager
Mr. Jim's Pizza - Glen Rose, TX
April 2019 to November 2019
• Clean and organize store
•Assign tasks to employees
• Keep everyone busy
• Make pizza (hot, fresh and fast)
• Count dough and toppings
• Plan ahead make more dough & cut veggies as needed
• Resolve issues
•Assist general manager with schedule and employees
• Count drawer and drop deposit
• Open/ close restaurant
Office Manager
Coastal Boat Lifts - Galveston, TX
April 2016 to October 2018
• Make invoices
• Design and maintain website
• Call/ email for payment arrangements
• Call/ email to inform them they are due for service to ensure everything is working properly
• Make contracts
• Organize office (invoices, customer records, employee records, etc.)• Maintained and supervised office operations
• Communicated with clients
Housekeeping
Beach Resort Services - Surfside Beach, TX
September 2017 to September 2018
• Drive to 3-5 beach houses a day
• Clean/ sanitize everywhere in the house
• Wash dishes
• Take out trash
• Clean grill
• Look in/ under everything to make sure nothing is left behind from last renter
• Clean yard
• Every house should look and smell nice and clean as if no one has ever been there• Worked as housekeeper in vacation rentals
•Assisted with cleaning restrooms, hallways, offices, stairwells, kitchen, and bedrooms
• Removed trash
• Helped with laundry
Front desk Manager
Totally BlownAway - Lake Jackson, TX
October 2016 to September 2018
Manage front of salon
• Call/ email customers for specials
• Organize and clean
• Take payments
•Answer phones
• Talk about services
• Give enough time for service when making appointment
• Schedule appointments
• Take messages
• Clean towels, supplies, etc.
High school or equivalent
Education
High school or equivalent
Ball High School - Galveston, TX
Skills
• Restaurant Server
• Barback
• Waitress
• Busser
• Hostess
• Bartending
• Microsoft Office
• Sales Experience
• Schedule Appointments
• Customer Service
• Cash Handling
• Food Service
• Inventory
• Management
• Retail
• Excel
• Sales
• Assistant Manager Experience
• Retail Sales
• POS
• Kitchen Experience
• Store Management Experience
• Upselling
• Web Design
• Commercial Cleaning
Certifications and Licenses
Food Handler
June 2019 to June 2021
Certificate # 31306
TABC
June 2019 to June 2021
Certificate # 7735489
Driver's License
February 2016 to August 2030
Driver's license # 40575187
Assessments
Supervisory Skills: Directing Others — Proficient
December 2018
Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions.
Full results: Proficient
Customer Service Skills — Proficient
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Scheduling Skills — Highly Proficient
December 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Food Service: Problem-Solving Skills — Proficient
April 2019
Measures a candidate's ability to use logical approaches when solving problems in a restaurant context.
Full results: Proficient
Reliability — Highly Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Expert
April 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: Expert
Food Safety — Highly Proficient
April 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Restaurant Manager — Familiar
January 2020
Managing restaurant staff and meeting customer expectations Full results: Familiar
Bartending — Proficient
January 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Retail Cash Handling — Expert
January 2020
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Expert
Food Service: Customer Situations — Highly Proficient January 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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