Planning Specialist Customer Service

Lawanda D. Herring

MOBILE:770-***-**** EMAIL: *********@*******.***

SUMMARY

Experienced professional with 9+ years purchasing and procurement experience. Excellent interpersonal skills with the ability to build strong relationships with partners and stakeholders across multiple countries. Highly organized with excellent computer and communication skills.

EDUCATION

Masters Business Administration

Columbia Southern University, Orange Beach, AL

May 2022

Bachelor of Arts in Business Administration

Saint Leo University, Saint Leo, FL

June 2009

SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher, Access)

Database Management- SAP, AS400, MRP, GT Nexus, Salesforce, Oracle

Export Compliance Certification

Analytical and Problem-solving Skills

Exceptional organizational and communication skills

Procurement/Purchasing Experience

International Forwarding Experience

Type 50wpm

PROFESSIONAL EXPERIENCE

Sales Order Auditor

Novelis, Inc, Atlanta, Georgia

June 2022-current

Thoroughly reviews each NNA sales order entered the prior day to customer PO receipt for accuracy from customer information to material specifications

Complies monthly value stream sales order KPIs for distribution to each AMS/Demand Manager

Provides quarterly support for validating Novelis SoX compliance processes by uploading data into the PwC portal

Provides quarterly support on External PwC revenue compliance

Planning Specialist

Grenzebach Corporation, Newnan, Georgia

September 2021-Feb 2022

Set up new projects in the database and as well as create new planning schedules

Update and provide a capacity review (Engineering, Manufacturing, etc.)

Execute inter-company PO(s)

Transfer and enter budgets into job controlling (SAP)

Logistics Planning Analyst

Caterpillar Inc, Griffin, Ga

January 2019-August 2021

Ensures the timely delivery of materials to the facility, collaborating with suppliers to coordinate deliveries, shipping schedules, and work schedules to meet facility production plans

Purchase high volume parts for engine builds over 10,000-part numbers

Analyzes engineering releases for changes and/or new releases and coordinates effective release dates to provide an efficient depletion of related existing stock items.

Manages and performs supplier scheduling and implementation of engineering changes to efficiently manufacture products and components.

North America Import/Export Analyst

Duracell, Lagrange, Georgia

June 2018-January 2019

Plan, secure transportation, and coordinate with destination regions for export production and shipment

Coordinate tracking, communication, and customs clearance for import shipments

Create SAP shipping transfer orders for 3 regions (Europe, Latin America, and Asia)

Senior Customer Management Representative

Chromalloy Georgia, Newnan, Ga

October 2011-May 2018

Communicate with customers by phone or via e-mail concerning orders, returns, and shipments and provide information on repairs, price quotes, and warranties.

Purchase parts for aircraft

Communicate effectively and professionally with internal departments as required.

Work with Export Compliance Officer and shipping to ensure that all license requirements and customs requirements are met, backup shipping as needed.

Help develop and maintain customer service standards, policies, and procedures for the organization or department.

Recommend and supports the implementation of lean improvements and 5S across all functional areas.

Recognized for building strong customer relations and increasing sales by offering alternate inventory when parts are deemed non-repairable.

Collaborate and manage relationships with domestic and international customers

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