Crew Member Customer Service

Hunter Frank

***** ****** **,

Banning, CA *****

909-***-****

***************@*****.***

Summary

Having multiple years of experience with customer service & maintenance work, I am looking forward to beginning a new career and am always looking forward to learning new skills. Always trying to stay my healthiest and on my best behavior to build the best working skills & to be a confident/hard worker.

Areas of experience

Took customers’ orders and handled complaints daily with a smile, Prepared customers food & handled request with a smile, handing/serving the orders to the customers with a smile, cleaning equipment, Lifting & Cleaning at a fast pace. Delivering pizzas and topping pizzas to be delivered with a smile. Picking/packing, carrying heavy boxes and putting away the products in there proper location or on the conveyor to be shipped.

Skills

Process Streamlining

Taking orders/serving orders with an affirmative attitude. Preparing food for the customers with a positive attitude & receiving positive feedback also storing unused food to be used later. Machine cleaning & lifting also equipment cleaning & fixing. Making pizzas and delivering food for the customers. Preparing boxes to be shipped to customers. Prepared fresh foods, raw foods, maintenance work & cleaned dishware with big improvements on working techniques and minor faults.

Complaint Resolution

Took 25-1000+ customers’ orders daily with a 75% positive feedback & a 25% negative feedback I handled this by making sure I started the day on good terms. Minor complaints on delivery time and pizza making & I handled this by making sure I didn’t take more then 2 at a time and by making sure the pizzas were properly topped.

Service-based Selling

Being quick paced with order taking & serving while keeping a positive attitude. Taking customers’ orders and dealing with complaints having an affirmative attitude while also knowing how to keep my work area clean. Being quick to top pizzas and delivering the food to customers with a smile and joke.

Experience

Customer service, serving customers & cleaning areas for the next customers. Working with children, adults with orders & complaints. Working with lifting, storing items & cleaning equipment. Working with topping pizzas and delivering them also cleaning the store at the end of the shift. Working with packing boxes for customers orders and being fast paced.

Job History

McDonald’s franchise

Crew member

Skills-

•Maintenance

•Cashier

•Cooking & prep

Start-7/23/19

End-7/23/22

Tuscanos pizza and pasta

Delivery Driver

Skills-

•Making pizzas

•Delivering pizzas

Start-8/6/22

End-8/15/22

Boardriders

Picker/Packer

Skills-

•Packing boxes to be shipped

•Picking items to put away

Start-9/6/22

End-9/15/22

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