Front Desk Customer Service
Resume:
Jessica Pannell
El Cajon,CA
********@*****.***
OBJECTIVE
Seasoned professional with a strong sense of responsibility and record of accomplishments in achieving exceptional results. Eager to apply over 4 years of management, coordinating, consulting and 10+ years of leadership regarding customer service towards achieving a successful career
EXPERIENCE
Receptionist (Apple), BCI
San Diego, CA — May 2022 - Current
●Maintain lobby security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
●Order front office and health supplies while keeping inventory of stock.
●Multitasking and time-management skills, with the ability to prioritize tasks.
●Assisted in facilitating the organization, preparation, and stocking of buildings coming online.
Leasing/HOA Manager, CVG Properties & Intersolutions
San Diego, CA — August 2020 - May 2022
●Responded to messages and inquiries from various parties and used well-developed active listening skills and open-ended questioning skills to promote quick issue resolution.
●Communicated effectively with owners, residents, and on-site associates.
●Greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and a deposit.
Front desk agent/Night Auditor, Bayside, Hilton
San Diego, CA— April 2018 - July 2021
●Audit, post and balance daily cashier work for all outlets
●Monitor, observe and assisting evaluating team member performance
●Strong experience with written and verbal communication skills among colleagues as well with customers.
●Schedule, assign daily work, inform and train team members
Project Management Coordinator, Events Above and Beyond / Taylor Productions
●Ensure adherence to government and company regulations, as well as trained in emergency situations and techniques to diffuse high-level situations.
●Execution and monitoring responsibilities
●Project management certified
●Recording resident service requests accurately and in detail to assist the maintenance team in the timely completion of all requests.
SKILLS
●Motivated and eager learner who can adapt new techniques quickly.
●Strong interpersonal and communication skills (verbal and written) with the ability to express solutions and ideas to colleagues and users at all levels
●Ability to be resourceful and proactive when issues arise while maintaining a calm demeanor.
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