Promotions Assistant Customer Service

Collin Winkel

Outside Sales Consultant

************@*****.*** • 303-***-****

https://www.linkedin.com/in/collin-winkel/ • Sarasota, FL, 34238

Customer-driven, dedicated, and goal-oriented professional with substantial experience in executing full spectrum of business sales operations, while consistently attaining set organizational goals with unequalled success.

Possess expert-level service knowledge to deal with complex customer complaints/conflicts and deliver value-added solutions. Adaptable to ever-changing demands of working environment with a track record of coordinating diverse-natured operations. Excel at implementing robust processes and best industry practices to increase business efficiency and overall profitability. Articulate and refined communicator; expert at leveraging strong communication and problem-solving skills to forge and nurture a professional relationship with clients and stakeholders at all levels. Areas of Expertise

Brand Marketing & Development

Salesforce

Competitor Research & Analysis

Digital Marketing Methodologies

Relationship Building & Networking

B2B Sales Management

Account Management

Media Content Creation

Client/Staff Engagement

Dispute/Problem Resolution

Strategic Planning & Execution

Cross-functional Collaboration

Satisfied & Retained Customers

Revenue & Lead Generation

Sales & Business Development

Professional Experience

Cosmo Prof, Honolulu, HI 2021 – Present

Outside Sales Representative

Execute operations associated with organizing sale calls with customers and vendors. Coordinate with all aspects of business, customer service, IT, and other business functions. Analyze accounts to decide required brand support, education, and promotions needed to expand the salon.

● Won sales contest the first week in the field.

● Satisfied and retained customers by providing exceptional customer services.

● Successfully administered 250+ Accounts across islands of Hawaii (Oahu, Big Island, Maui, Kauai). Page 1 3

● Proactively prospect for new customers through cold calling, social media, and other digital outlets.

● Identified key accounts within territory and establish different routes to grow and develop existing customers, while looking for new partnerships.

Summit Media, LLC, Honolulu, HI 2020 – 2021

Promotions Assistant

Headed all facets of coordinating and implementing special remote events for multiple radio stations. Assisted in end-to-end promotional deliveries. Updated event coverage across radio station blogs within defined timeframes.

● Exhibited sales artistic qualities by creating graphics for radio station websites.

● Optimized brand image by forming top-tier promotional social media posts on Instagram and Facebook. Mad Peaches, Denver, CO 2018 – 2019

Medical Esthetician/Social Media Coordinator

Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, and revenue-focused activities. Provided excellent customer service and skincare treatments to clients. Upgraded and implemented strategic social media marketing plans. Educated clients on skin care procedures and products.

● Increased clients’ engagement by forming captivating social media content.

● Boosted revenue by selling skin care products to patients according to specific needs.

● Delivered several services, including body contouring, laser treatments, and laser hair removal.

● Successfully attained operational efficiency through online advertising and print advertising for local magazines.

● Maintained rigorous standards of sanitation and sterilization as directed by law and spa policies and procedures. Massage Envy, Denver, CO 2018

Esthetician

Managed an average of seven clients a day. Upgraded clients to higher-ticket services.

● Consistently exceeded sales goals, rebooked clients, and converted guests to members.

● Recognized by management for outstanding reviews and sales performance. Education

Aesthetician/Esthetician, New Dimensions Beauty Academy, Inc., Parker, CO, 2017 Page 2 3

Certification & License

Esthetician License No. COZ.0710194 Expiration Date: 3/31/2024 Microdermabrasion, Chemical Peel Certification

SculpSure Non-Invasive Body Contouring Platform Credential ID: 105-****-*** Page 3 3

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