Service Agent Csr

DHANUSH M.D

Mobile No: +91-956*******

Email: *******.*******@*****.***

OBJECTIVE:

Intend to develop my career with leading corporate to explore and devote my fullest capabilities and potentials for the growth of the organization using problem solving skills and qualities gained through my experience.

PROFESSIONAL EXPERIENCE:

Organization : Concentrix Technologies

Designation : Senior Analyst

Duration : Since Jun 2021 to Present

Roles and Responsibilities:

● Validating Local purchase order and checking the stock availability.

● Securitizing the purchase requisition, raising purchase order.

● creating outbound delivery note.

● Regular follow up with sales and project managers and quality department to enable smooth delivery in right time.

● Contacting Product Group Managers and getting relevant Quotations for the materials.

● Verifying the Quotation with vendors and Creating Sales order and raising the Purchase Orders as per Company’s Rules and Regulations.

● Creating Sales Order and Purchase Order in SAP from Purchase.

● Requisition and Releasing these orders to vendors.

● Checking Customer Payment terms, Delivery Document Type, Delivery Process and assignment of shipping points.

● Shipment tracking like arranging forwarder, checking documents to move shipment from warehouse to partner

● Order acknowledgements follow up on agreed TAT and processing of OBDN

(OUTBOUND DELIVERY NOTE) on time.

● Ensuring right Payment Terms and INCOTERMS assigned to the customers and vendors.

● Maintain Goods report with Logistics for timely delivery of Stocks.

● Taking Weekly Reports and analysis the data for smooth operations.

● Sales Order Creation on basis of Local PO or Proforma Invoice copy.

● Initiate the Inter Plant Stock transfer in warehouse virtually.

● Dealing with End to End Supply Chain Process.

Organization : HCL Technologies - Sholinganallur

Designation : Analyst

Duration : Since Aug 2019 to June 2021

Roles and Responsibilities:

● SAP Order Management- Logistics in Supply Chain management.

● Strong process/Business knowledge and experience with Order-to-Cash process and procure to pay.

● Resolve problems concerning Transportation, Logistics systems, DC, Plant, CSR and Customer issues.

● Creation of Credit memo, Debit memo, Invoice Correction, return goods Authorization using SAP.

● Creation and Analyzing of purchase Order, Sale Order, Stock Transfer, Customer Invoice, Tracking.

● SAP Material Master Responsible for creating Material number from Basic Level components to finished goods with Business Logics.

● Extending the Material number to the Plant and Sales Organization with Needed details.

● Crediting outbound process, Invoice creation, Shipping, FIL Document, customs clearance.

● Maintain metrics, reports, process documentation, customer service logs, or training or safety records.

● Using Sales Force Tool, Maintain Customer and Dealer, Coordinate with Transport Team, CSR, CAM.

● Preparing Root Cause Analysis (RCA) for the issue raised by Business

● Managed the Internal and External Mail. End to End support on Return and credit management Organization : Info Search Pvt LTD

Designation : Associate.

Duration : July 2017 to Feb 2019

Roles and Responsibilities:

● Sap - Dealing with goods receipt, goods issue, goods movement with vendors, stock checking physical inventory Quality Management and Complaint

● Following up with the customer and Service agent for the complaint status.

● Procurement processes- Purchase requisition, Purchase orders, RFQs, Quotation maintenance

& comparison, Vendor selection, Scheduling Agreement Creation.

● Inbound and Outbound process in material. Supplier to Store and Plant to Supplier.

● Arrange warehouse, plan routes and process shipments. Keep track of quality, quantity, stock levels, and delivery times. Direct, optimize and coordinate full order cycle. CERTIFICATION:

● Completed BEC (Business English Certification)-Vantage Level.

● Certified in BULATS (Business Language Testing Service)- Cambridge University’s Student partnership program

● Completed SAP ERP Material Management Module and Sales Distribution Module in Troy Info Tech.Pvt.Ltd.

TECHNICAL PROFICIENCY:

● ERP SYSTEMS: Basics.

● SAP Professional

● MS-Office

● Coding Languages: C, C++, Visual Basics, Java (all on basic level)

● Citrix

● Sales Force

CAPABALITIES

● Ability to undertake new processes and projects and accomplish challenging goals.

● Familiar with ERP (SAP-MM & SD).

● Organizing and planning skills.

● Contributing for continuous process improvement. ACADEMIC DETAILS

● 2013-2017: B. Tech Computer Science Engineering, Dr.M.G.R. Educational and Research Institute University- with 6.92 CGPA on a Scale of 10.

● 2012-2013: HSC from, Moltilal Fomra Santana Dharma Higher Secondary School- with 61%.

● 2010-2011: SSLC from, St. Thomas Matriculation Higher Secondary School- with 62%. PERSONAL DETAILS

Date of Birth : 05-12-1994

Gender : Male

Father Name : M.V.Damodharan

Address : No: 434/164, Mint Street, Sowcarpet, Chennai-600 079. Nationality :Indian

Hobbies :Listening Music, Reading Newspaper & Books, Playing cricket. Languages known :Tamil, Telugu, Hindi & English.

Declaration:

I hereby declare that the details furnished above are true to the best of my knowledge. City:

Date: SIGNATURE

Contact this candidate