Customer Service General Manager

Monecke Major

314-***-**** ************@*****.***

**** ******* **. *** **, Saint Louis, MO. 63121

Stewart Title, St. Louis, MO — Funding Specialist

Jan 2021- May 2022

Responsible for effectively monitoring funding pipeline, supporting continued progress and ensuring that all files are funded timely and in accordance with established guidelines and SLA requirements. Works on end-to-end loan funding process including Refi, REO and final reconciliations with guidance as needed. Utilizes working knowledge and expertise of title and mortgage documentation to complete tasks.

● Disburses checks and wires to appropriate payees

● Conducts appropriate follow up on incoming and outgoing Checks and Wires that have not been cleared timely

● Reviews the final approved CD/ALTA in comparison to deposits and payables in internal system to ensure accurate disbursement of figures disclosed to the Borrower

● Completes necessary calculations inclusive of prorating taxes and interest

● Amends CD/ALTA by utilizing lender instructions and other applicable documentation when necessary

● Ensures file is properly balanced and reconciles any differences with Fulfillment Closer and/or Accounting with guidance as needed

● Partners with internal and external stakeholders including borrowers and lenders to ensure high-quality customer service is provided

● Handles and resolves basic funder inquiries and escalations

● Provides updates to Fulfillment team regarding funds disbursement

● Performs other duties as assigned by management

Titlemax, St. Louis, Mo. — General manager

July 2014- Dec 2020

Key holder; open and close store, operate independently, complete loans, audit inventory, collections, arrange sale of vehicle at auction, handle cash and credit, order supplies and scheduled maintenance, train incoming employees, manage a team of five employees, set and meet goals and expectations. Control charge o s and maintain positive growth. Proficient with Microsoft Word, O ce, Excel, social media marketing, and event planning.

River City Casino, St. Louis, Mo. — Server February 2012- Oct 2015 Provide great customer service, prepare cocktails, serve meals, handle cash and casino documents, light cleaning

Red Lobster, St. Louis, Mo.— Server

October 2006- November 2012

Provide excellent customer service and dining experience, serve food in a timely fashion, handle cash and credit, light cleaning duties

EDUCATION

DeVry University, Online,

Business Management

Sept 2016- current

Florissant Valley Community College, St. Louis, Mo. — Assoc. Business Management August 2015- June 2016

Missouri College, St. Louis, Mo. — License in Massage Therapy August 2012- June 2013

References available upon request.

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