TANISHA N. FAULKNER *** Nicholas Court, Owings Mills, Maryland 21117

Phone: 443-***-**** Email: adtoan@r.postjobfree.com

PROFESSIONAL STATEMENT:

A highly-motivated, dynamic, and goal-oriented IT professional, seeking to obtain a position that will utilize my education and experience in the field of technology. Develops strong professional relationships with coworkers and clientele.

CORE COMPETENCIES:

·Conducts risk management and quality assurance management planning and analysis.

·Conducts technical research and development, strategic management analysis, test plan creation and execution of products.

·Formulates and interprets technical informatics standards, organizational policies and procedures.

·Hands-on approach in organizational management and leadership via communication (oral and written), employee training, coaching, and empowerment.

·Implements effective change and program management via innovative solutions.

·Oversight of project management in web development, systems testing, programming, troubleshooting, help desk and soft/hardware peripherals.

·Personal accountability

·Utilizes resources, devices and methods to optimize acquisition, security, storage, retrieval, and information usage.

·Excellent Organizational and Time Management Skills.

·Able to drive processes independently.

·Experience with both waterfall and Agile methodologies.

·Excellent interpersonal skills.

·Analytical and problem-solving skills.

EDUCATION:

Bachelors of Science (BS) Degree in Information Systems and Science Degree Conferred: June 2007

Morgan State University, Baltimore, Maryland

CERTIFICATIONS:

Certified Scrum Product Owner (CSPO) Issued Jul 2020 - Expired Jul 2022

Credential ID 001091458

Certified ScrumMaster (CSM) Issued Oct 2020 - Expired Oct 2022

Credential ID 1276709

EXPERIENCE:

V-Soft Consulting Group Inc. May 2021 to November 2022

Comcast Business

Product Manager IV

·Coordinates requirements and actively communicates with stakeholders, clients, and development teams.

·Delivers projects within scope in an agile environment.

·Prioritizes and Evaluates the work of the development team to ensure all requirements and needs of the business are met.

·Develops user stories and defines acceptance criteria.

·Grooms and Prioritizes product backlogs.

·Interacts with the UX team and stakeholders to ensure newly developed features meet customer need.

Mindgrub, Baltimore Maryland April 2020 to February 2021

Product Owner/Account Manager

·Take Ownership of the Quality of work delivered by the team.

·Act as the primary source of User Story detail and priorities for the team.

·Validate User Stories and Meet acceptance criteria.

·Ensure product backlog is healthy through grooming, estimation, and prioritization.

·Serve as account manager and make sure all of the client needs are met.

14 West, An Agora Company, Baltimore Maryland February 2019 to February 2020

Business Analyst

·Served as a liaison between the customer community and the software development team to gather and communicate requirements which help define and verify product design.

·Coordinated, scheduled, and lead customer-focused collaboration sessions.

·Solicit, analyze, validate, and manage the true needs of our customers.

·Translate business and user requirements into functional requirements via customer collaboration.

·Create design mocks using wireframe and prototyping software.

·Conduct follow-up conversations with customers, as needed.

·Serve as a resource for engineering and quality assurance; clarifying requirements throughout the software development life cycle.

·Maintain and update requirements as needed throughout the software development life cycle.

·Create and distribute release notes to customers and internal stakeholders.

·Work closely with the Product Manager to document product vision and roadmap.

·Support internal staff by communicating and training new functionality prior to releases.

·Work with Quality Assurance to record and/or review test plans, test scenarios, and test cases results in preparation for regression testing and product validation.

Think Systems - Pearson, Columbia, Maryland February 2017 to December 2018

Product Owner

·Coordinates requirements and actively communicates with stakeholders, clients, and development teams.

·Communicates needs of the business to all impacted teams.

·Delivers projects within scope in an agile environment.

·Responsible for managing and improving the functionality of all internal systems.

·Prioritizes and Evaluates the work of the development team to ensure all requirements and needs of the business are met.

·Develops user stories and defines acceptance criteria.

·Grooms and Prioritizes product backlogs.

PayPal, Timonium, Maryland April 2016 to February 2017

Product Owner

·Responsible for the ongoing expansion of the credit experience in the US and UK.

·Responsible for collecting and defining product requirements, writing user stories, and managing typical scrum team processes.

·Responsible for managing the entire life cycle of new products from product design, to solution design, to build, and implementation.

·Responsible for managing and improving existing product offerings.

·Delivers agile projects.

United Parcel Service (UPS), Timonium, Maryland June 2007 - April 2016

CIM Representative/Product Owner

·Responsible for installation, configuration, maintenance and monitoring of all UPS.com test and production environments.

·Coordinates Requirements

·Describes business need of changes and enhancements and communicates to all impacted groups

·Collaborates with IT and cross functional groups to gather and document business requirements and obtain approvals.

·Collaborates to create functional requirements throughout the design phase to modify, add, and delete requirements as business needs change.

·Contributes to technical design reviews to ensure business needs are met.

·Contributes to business process and user interface to meet requirements.

·Supports Deployment

United Parcel Service (UPS), Timonium, Maryland

Technology Support Analyst December 2010 to October 2014

·Responsible for installation, configuration, maintenance and monitoring of all UPS.com test and production environment.

·Provides users with support services for corporate standard technology products.

·Provides hardware and software planning, technical advice, and informal training to customers.

·Organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities.

·Troubleshoots and restores routine technical service and resolve equipment problems using established processes and procedures.

·Collaborates with the information services staff to deploy standardized support practices and procedures.

·Coordinates implementations and facilities activities to support programs and projects.

United Parcel Service (UPS), Timonium, Maryland

Quality Assurance Analyst June 2007 to December 2010

·Provided technical support for ups.com applications.

·Created test cases for mobile applications.

·Created defects using the Team Track system.

·Facilitated and participated defects review and test case review meetings

·Tested applications in a test environments as well as production (Regression, Functional, User Acceptance)

·Worked directly with application teams and systems administration teams to resolve issues found in test environments as well as production

·Worked with all levels of management to identify and resolve application issues.

·Created Support Manuals, What’s new document and troubleshooting guides for UPS website updates.

·Assisted customer to resolve any issues associated with UPS.com

Maricom Systems Incorporated, Baltimore, Maryland August 2004 - July 2007

Business Analyst (Student Internship)

·Supported various teams in the maintenance of hardware, software, and other systems areas.

·Researched and provided feedback on all assigned tasks both internal and external.

·Proficient in web development, trouble shooting, help desk, systems testing, programming and various software/ hardware peripherals.

·Designed and implemented help files and user manuals for server Governmental projects (HIPPA)

·Coordinate and facilitated team meetings with peers and senior management.

·Identified and proactively communicated solutions to potential problems

·Assisted Human Resources with business development and candidate research.

·Managed projects teams meetings, met deadlines in a timely manner with limited supervision.

·Gathered requirements for the client and reported the information back to the internal team.

TECHNICAL SKILLS/COMPETENCIES:

·4+ years of Experience with Agile methodologies managing product development.

·Experience with SDLC Tools: Jira, Confluence

·Excellent understanding of Internet Technologies

·Platforms: PC, Linux

·Programming Applications: html, JavaScript, asp.net, java

·Languages: Java, Cold Fusion

·Experience with relational databases and understanding of data architecture.

REFERENCES:

·Available upon Request

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