Customer Service Medical Office

Summary

Skills

Experience

Education and Training

AEISHONYAH THOMAS

Ellenwood, Georgia 30294

Cell: 404-***-****

***********@*****.***

Knowledgeable Dispatcher with 5 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multi tasking with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Experienced Dispatcher focused on keeping delivery and customer service operations moving smoothly. Proficient in Freight Logistics practices and compliance requirements. Monitoring field personnel

Delivery procedures

Delegating work

Improving operations

Adjusting routes

Training new hires

LAZARO DELIVERY May 2015 to Current

DISPATCHER

ATLANTA, GEORGIA

Managed daily delivery and work schedules to maximize coverage. Oversaw scheduling for day-to-day activities of 8 transportation employees. Accurately and efficiently responded to over 20 daily requests. Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.

Maintained current knowledge of all personnel in field and all completed deliveries or delays. Supervised driver dispatching, route planning and vehicle tracking for over 8 tractor trailer drivers. Answered customer requests with information about product availability, shipping information and status updates.

Tracked all changes in computer system to keep records current and accurate. Kept detailed and updated records of calls in physical and electronic databases. Evaluated operational records and made scheduling adjustments to maximize efficiency. Druid Hills High School May 1988

GED

Atlanta, GA

I attended Druid Hills High School, but did not graduate from there. I completed a on line Christian Academy an received my GED, in 1995.

JAVELIN TECHNICAL TRAINING CENTER December 2005

MEDICAL OFFICE EXPERT

Tucker, GA

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