Front Desk Service Representative
Resume:
EZELUAKU ESTHER
OGECHUKWU
+234********** Mile**, Lagos State Nigeria. **************@*****.***
Professional
Summary
Personable Customer Service Representative and Sales Executive, bringing over 5 years of experience resolving account and service concerns for customers. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
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Skills Understanding
Customer Needs
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Efficient & Detail-
Oriented
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Customer Data
Confidentiality
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CRM Software
Proficiency
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Marketing & Sales
Promotion
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Calm & Professional
Under Pressure
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Customer Account
Management
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Executive
Management
Support
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Profit Target
Achievement
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Efficient Sales
Transactions
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Consultative Sales
Techniques
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Microsoft Office
Packages
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Human Resource
Management
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CUSTOMER SUCCESS ASSOCIATE, 04/2021 - 11/2022
Vendease, Lagos State, Nigeria.
SALES EXECUTIVE, 08/2020 - 02/2021
Safi.ng, Lagos State, Nigeria.
Work History
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Recommended products to customers, thoroughly explaining details while provided primary customer support to internal and external customers.
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Collected customer “after sales” feedback and made process changes to exceed customer satisfaction goals.
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Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
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Answered constant flow of customer calls with minimal wait times while offering advice and assistance to customers, paying attention to special needs or wants.
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Achieved sales goals and service targets by cultivating and securing new customer relationships.
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Analyzed past sales data and team performance to develop realistic sales goals.
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Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
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Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
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Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
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CUSTOMER SERVICE REPRESENTATIVE, 07/2019 - 08/2020 Youverify (NYSC), Lagos State, Nigeria.
FRONT DESK OFFICER, 07/2018 - 06/2019
Safi.ng, Lagos State, Nigeria.
LABORATORY TECHNICIAN (INDUSTRIAL TRAINING), 01/2017 - 06/2017
Ondo State Water Cooperation, Akure, Nigeria.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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• Investigated and resolved customer inquiries and complaints quickly. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
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Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
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Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction by 30%.
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Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
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Handled tasks and responsibilities for front office employees during periods of understaffing.
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Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
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Investigated auditing discrepancies by reconciling cash drop and debit card transactions.
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Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
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Performed quality control testing on final products to verify conformity to specifications.
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Identified areas of process improvements to increase operational excellence.
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Recorded test results on standardized forms to enter into database and communicate to appropriate personnel.
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Conferred with management and other laboratory staff to develop understanding of water quality specifications.
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Fulfilled lab assistant or specimen processor duties to support work of technicians and technologists.
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B.Sc: Chemical Engineering
Obafemi Awolowo University - Ile-Ife, Osun State, Nigeria., 2018 Education
Certifications • Health Safety and Environment Level 1&2.
• Project Management Certification.
• Customer Relationship Management Certification.
• Certification in Human Resource Management.
• Information Communication Technology Certification. Referees: • Available on Request.
Contact this candidate