Customer Service Part Time

***** ****** **** *****, ********, Tx ***** 316-***-**** *******@******.***

Luke Bugler

Objective

To obtain part time position to further my career using the skills and knowledge gained over the years.

Experience

February 28 to Current 2022

PeopleRead - Manheim Houston

Houston, Tx

Driver – Part Time

Responsible for Removing / Delivering vehicles to and from the auction house

Sept 2015 to Sept 2016

RailCrew Express

Newton, Ks

Driver – Part Time

Pickup van from the rail yard, check fluid levels and machine operability

Responsible for Removing / Delivering Conductor and Engineer from Hotels or the rail yard

Responsible for delivering Conductor and Engineer to trains

Responsible for removing Conductor and Engineer from trains

Update systems with activities including times, mileage and gas usage

Jan 2016 to Aug 2016

135 (Mid Kansas) Auto Auction

Wichita, Ks

Driver – Part Time

Removal of vehicles from dealerships to the auto auction

Delivery of vehicles not sold at auction back to the various dealerships

March 2016 to Sept 2016

Don Hattan Chevrolet

Park City, Ks

Driver – Part Time

Delivery of new vehicles to either customers location and or to various dealerships

Jan 2005 to Nov. 2014

Xerox Corporation

Wichita, Ks

Area Service Manager (Retired)

Management of 32 employees and the related human resource activities

Responsible for customer relations and machine reliability in my geographic territory

(Kansas, Eastern Oklahoma, Southern Missouri and Northern Arkansas)

Responsible to obtain budget criteria and performance measures for the areas of responsibility

July 2004 to Dec 2004

Xerox Corporation

Wichita, Ks

Senior Customer Service Engineer

Work Closely with customer on machine problems

Look into machine technical issues and/or required customer training

Provide system updates with detailed information on machine technical issues

Work directly on machines with reliability issues

Help provide guidance to fellow employees on customer relations and machine reliability issues

Received training on new products and /or updated training or current products

Nov 1994 to June 2004

Xerox Corporation

Wichita, Ks

Field Manager Technical Service

Management of 21 employees and the related human resource activities

Responsible for customer relations and machine reliability in my geographic territory

(Kansas and Southern Missouri)

Responsible to obtain budget criteria and performance measures for the areas of responsibility

Aug 1991 to Nov 1994

Xerox Corporation

Dallas, Tx

Technical Specialist

Staff position reporting to the District Manager

Helped to develop budgets and provided key performance information to the management staff

Provided product, systems and customer relations training to customer service engineers

Was an acting manager of 13 customer service engineers

Aug 1984 to Aug 1991

Xerox Corporation

Oklahoma City, Ok

Scheduler

Staff position reporting to the Operations Manager

Responsible for assets received at the DR Carrier (WTS)

Receive customer orders

Assign assets to customer orders

Provided product, systems and customer information to the DR Carrier (WTS)

Input into various systems - customer and asset information

Provide training to various schedulers (in our region) with reporting information

Conduct inventory checks at the DR Carrier (WTS)

Education

Bachelor of Science –Magna Cum Laude

Rochester Institute of Technology (2008-2014)

Rochester, NY

Organizations

Volunteer Activities

TEXSAR – Texas Search and Rescue -communications and ground search

Ham Radio

Emergency Coordinator – Fort Bend County ARES

ARES supporting MS 150 and Houston Marathon and various Bike Events

District Radio Officer for Texas State RACES

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